Job Account Manager in Mississauga

Travel Agencies

Collette is seeking an Account Manager to join our Team. This is a hybrid position based out of our Mississauga, ONT office.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Account Manager assists Business Development with the purpose of maintaining strong business relationships with our partners, focusing but not limited to, host agencies and independent contractors. Responsibilities will also include managing and building relationships within a portfolio of accounts, qualifying advisors and communicating leads to Business Development Managers (BDMs), training advisors, strategizing, communicating data issues with our data teams, collaborate with internal stakeholder departments, assist in agency marketing strategies, maintain knowledge base in regards to consortia and hosted agencies within portfolio, increase Collette’s brand presence, attend partner conferences/functions with as required. Additionally, this position will manage accounts with the goal to increase sales and turn them into higher producing accounts.

Primary Functions:

  • Act as the main internal resource for the account portfolio.
  • Act as liaison between ICs/advisors and necessary business units to properly service the travel advisor.
  • Utilize qualifying tools to identify top advisors within portfolio and prioritize based on quality.
  • Educate ICs/advisors on current marketing initiatives, Collette product and sales tools.
  • Collaborates with VP of Strategic Accounts/Director of Strategic Accounts, Marketing and Outside Sales to maintain partnership knowledge.
  • Attends Travel Conferences and Events.
  • Provide consistent feedback to the Business Development team on frequent trends, issues and suggestions and help suggest and implement process improvements to make sales operations run more efficiently.
  • Execute special outbound marketing campaigns utilizing all communications tools available (i.e. social media, video, etc.)
  • Work with necessary data teams to assist with maintaining your portfolio database in CRM.
  • Work with the sales team on building a strategy to collaborate with key advisors.
  • Master of advisor policies, processes, and procedures including; commissions and comp strategies.

Knowledge and Skills:

  • Strong phone presence in addition to experience with service and sales.
  • Excellent verbal, written and video communications skills.
  • Critical thinking skills required; must be able to solve problems on own.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Self-motivated; takes initiative.
  • Excels in collaborative team environment.
  • Strong organizational skills.
  • Have strong computer skills (i.e. MS office, social media platforms.)
  • Ability to adapt to changing work environments.
  • Availability to travel to conferences and sales meetings up to 25% of the time.
  • Capability to work remotely.
  • Bachelor’s Degree preferred.
  • Minimum of 3-5years of experience.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • Automobile allowance
  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location: Hybrid remote in Mississauga, ON

Apply Here

About Collette

CEO: Daniel Sullivan Jr
Revenue: $100 to $500 million (USD)
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.gocollette.com
Year Founded: 1918