Job Admissions in Toronto

CLOSING: May 5th, 2023

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:

Under the direction of the Manager, International Admissions & Enrolment Services, the International Admissions Officer (IAO) supports the achievement of College enrolment goals by assessing, evaluating, and processing international student applications (Post-Secondary and ESL) for a particular admissions portfolio by determining applicant eligibility for admission to programs and issuing appropriate admissions documents for three separate intakes per academic cycle.

Key responsibilities:

• Responsible for evaluating and processing all international, full-time program applications (including advanced standing) for an assigned portfolio.
• Monitors daily/weekly application volume to ensure backlogs are addressed and established deadlines are met, coordinating within the portfolio teams; escalates significant backlog issues to International Admissions Coordinator/Manager as appropriate.
• Uses the Student Information System (SIS- Banner) and OAS to move applicants through the various stages of the application process. This includes running processes, inputting data, moving applicants to various queues (offer, refusal, etc.), generating offers, refusal notifications, interpreting test results, and ensuring the system, website and program rules reflect the stated requirements.
• Contributes to maximizing and achieving international student enrolment by accurately and efficiently assessing and processing international student applications (Post-Secondary and ESL) by determining applicant eligibility for admission to College programs and issuing acceptance, test, reject letters and international statement of estimated fees.
• Researches international education systems and analyzes international credentials to determine their equivalency to Canadian education standards.
• Collaborates with International Admissions team members to prioritize processing and distribution of work to ensure applicant service levels are optimal.
• Provides admissions advising and guidance to multiple prospects, applicants, students, agents, partners, and internal stakeholders (academic and corporate), including suggesting alternative program offerings depending on the individual applicant’s previous educational background.
• Provides support and guidance to the applicant/agent from the point of pre-application to registration and at times, beyond. This may include information, such as application status, admission requirements and prerequisites, deadlines, application process, or admissions assessment.
• Responds in a timely manner to all admissions-specific inquiries received by email, phone, or in-person to ensure courteous and accurate information/direction is provided on a variety of issues.
• Other duties as assigned.

Educational and Experience Requirements:

• Three-year diploma or degree in Business/Office Administration or equivalent.
• Minimum three-year (3) recent experience providing high level, empathetic customer service to a diverse clientele in an office, service, or educational setting.
• Experience in processing high-volume, complex, and specialized information and providing guidance is required.
• In-depth knowledge of international secondary school equivalencies, College and/or University transcripts credits, transcripts and their equivalencies is required.
• Experience with a Student Information System, such as Banner and an admissions application system such as OAS.
• Advanced level experience in the use of Microsoft Office applications; experience in word processing, working with relational databases and spreadsheets.
• In-depth knowledge of international secondary school equivalencies, College and/ or University transcripts/ credits, transcripts and their equivalencies, and George Brown assessment centre test results, are required to properly advise applicants.

Skills and Attributes:

• Strong verbal and written English communication skills.
• Written and spoken proficiency/fluency in one of the College’s primary source country languages is a significant asset.
• Experience in problem-solving complex situations, troubleshooting and resolving conflict, exercising tact, discretion and sound judgment.
• Experience in providing excellent customer service/support; well-developed interpersonal skills, including cross-cultural sensitivity.
• Experience in prioritizing and managing pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
• Experience working independently and as a team member.
• Ability to work in an environment where a diversity of people and situations are encountered.
• Ability to travel to different campuses and travel abroad, as required.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.
• GBC employees please use https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site using your GBC credentials for consideration prior to the internal closing date.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.