Job Assistant Customer Relations in Toronto

Date Posted: 04/26/2023
Req ID: 30921
Faculty/Division: Faculty of Applied Science & Engineering
Department: Dept of Civil and Mineral Engineering
Campus: St. George (Downtown Toronto)
Position Number: 00036010

Description:

About us:

The University of Toronto’s Department of Civil & Mineral Engineering offers a dynamic compendium of research and academic programs with a mandate that spans a wide range of applications in professional practice, encompassing the built environment and its infrastructure, transportation engineering and planning, structural engineering, environmental engineering, mining and geomechanics. Our department seeks to uphold and strengthen its position as a preeminent leader in education and research, and to continue to develop sustainable solutions for the global community across the spectrum from mineral engineering to urban infrastructure.

Your opportunity:

Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee’s contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

Under supervision of the Director, Student Services and External Relations, the Student Services Assistant will provide front-line administrative support to all members of the Student Services team. The incumbent will liaise with prospective students, applicants, current students, alumni, staff and other stakeholders to provide a broad range of student services, admission and program support. Demonstrated commitment to quality customer service and solid organizational and interpersonal skills will be key to ensuring the effective operation of the Student Services Team.

Your responsibilities will include:

• 
  Liaising with contacts to ensure consistent administration procedures are followed
• Updating and maintaining records
• Writing routine documents and correspondence
• Verifying the accuracy and completeness of documents
• Maintaining documentation relating to applications and admissions
• Providing detailed information to students on program and/or course requirements
• Responding to enquiries within the defined scope of the role and redirecting as appropriate

Essential Qualifications:

• 
  College Diploma (2 years) or acceptable combination of equivalent experience
• Minimum two years of recent and related experience providing front-line/administrative support in a student services environment
• High proficiency with Microsoft Office suite (Excel, Word, PowerPoint and Outlook)
• Ability to use tact and diplomacy, particularly when dealing with sensitive or confidential information
• Ability to work in a busy front-line environment
• Excellent demonstrated customer service orientation
• Excellent verbal, written and listening skills
• Demonstrated attention to detail in completing and maintaining detailed, accurate records
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
• Ability to act with sensitivity and empathy when responding to diverse groups of individuals

Assets (Nonessential):

• 
  Experience using ROSI

To be successful in this role you will be:

• 
  Meticulous
• Organized
• Possessa positive attitude
• Problem solver
• Resourceful
• Team player

Closing Date: 05/04/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 - $53,222 with an annual step progression to a maximum of $68,063. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.