Job Assistant Customer Relations in Toronto

Date Posted: 04/28/2023
Req ID: 30959
Faculty/Division: Faculty of Applied Science & Engineering
Department: Department of Electrical & Computer Engineering
Campus: St. George (Downtown Toronto)
Position Number: 00031511

About us:

The Edward S. Rogers Sr. Department of Electrical & Computer Engineering is Canada’s top-ranked ECE department (QS), and one of the largest. We are home to 100 active and emeritus professors, more than 1,400 undergraduate and 600 graduate students. Many of our faculty members are world leaders in their field and have been recognized as the brightest and most promising scientists and engineers from across the country.
ECE is a hotbed of research commercialization, by far the most productive department for new inventions at the University of Toronto. With this department, you will work at the heart of the most rapidly developing technology humankind has ever seen.

Your opportunity:

Under the general direction of the Undergraduate Program Manager, the Information Services Assistant is responsible for providing front-line and clerical support to the Undergraduate Office. This includes providing information to students on academic regulations and guidelines, responding to general inquiries of current and prospective students, professors and visitors to the Department by phone, e-mail and in person, preparing documents and data using ROSI, course and teaching assistant (TA) databases; processing all TA payments, assisting with other HRIS payments. The incumbent is also responsible for ECE undergraduate events and special projects (e.g. TA on-line application, database, and training sessions).

Your responsibilities will include:

• 
  Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role and escalating problems as required
• Collating and organizing materials
• Generating reports
• Coordinating course schedules
• Determining logistical details and activities for events and / or programming

Essential Qualifications:

• 
  Advanced College Diploma (3 years) or acceptable combination of equivalent experience
• Minimum three years of relevant experience, preferably in a university or college environment
• Experience in applying complex policies
• Experience interacting with and advising students in a front-line position
• Knowledge of the University’s ROSI system or equivalent experience
• Computer literate with sound working knowledge of MS Office, database applications, Content Management Systems
• Ability to apply complex policies and procedures, take initiative, maintain discretion and confidentiality, and ability to work both independently and in a team environment
• Excellent listening, verbal and written communication skills
• Must be able to work under pressure and handle stressful situations

Assets (Nonessential):

• 
  Knowledge of relevant U of T policies and procedures
• Knowledge of U of T's HRIS system

To be successful in this role you will be:

• 
  Approachable
• Communicator
• Courteous
• Organized
• Responsible
• Team player

Closing Date: 05/08/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.