Job Assistant Office Manager in Niagara Falls

Hotels & Resorts

Primary Responsibilities:

  • Has exceptional knowledge of the facilities and services available, physical plan and layout
  • Stays appraised and has exceptional knowledge on all packages, selling rates, strategies and promotions and ensures staff is aware of any updates
  • Assists Front Office Manager with reviews of upcoming group bookings, directions and ensuring all necessary information is communicated throughout the Resort
  • Acts as the liaison with the fire department and is responsible for charting all visits, inspections, suggestions and communicates with senior management
  • Acts as the liaison with senior management for all safety procedures, safety and fire drills as well as oversees health and safety at the front desk
  • Acts as the Manager on Duty for hotel providing support and assistance to departments as required
  • Reviews upcoming bookings and occupancy level to determine hotel security needs
  • Books security when required, communicates bookings to applicable departments and acts as the liaison with the security personnel and company
  • Assists Front Office Manager with active recruitment including but not limited to, candidate prescreening, interviews, hiring, training and evaluating Front Office Team Members as required
  • Actively reviews new hire training checklist and ensures items have been taught
  • Provides a detailed follow up with new Team Members outlining any areas where attention may be required
  • Provides department specific Orientation training to new Front Office Team Members
  • Creates and adjusts Front Office Team Member schedules to meet customer demands
  • Has knowledge of Ontario’s Employment Standards Act and ensures compliance including but not limited to rest and eating periods by ensuring employees receive breaks and are rotated accordingly
  • Performs personnel procedures including but not limited to resolving employee conflicts, corrective counseling and disciplinary action in a timely, competitive and fair manner
  • Provides accurate and timely reservation information in a professional and friendly manner
  • Registers guests upon arrival and checking them out upon departure
  • Responds to customers’ needs immediately and has excellent communication with all other departments
  • Handles guests’ complaints with tact, diplomacy and good judgment and follows through with proper documentation
  • Actively participates in and attends all required meetings
  • Performs Night Audit duties as required
  • Ensures that all transactions and payments are posted and entered accurately and verify that staff is conducting this properly
  • Maintains and balances a cash drawer daily including cash exchange and change orders
  • Ensures the security and confidentiality of the safe and is responsible for its contents of float, tickets, etc.
  • Updates information on white board, reader boards, function sheets, memos and ensures each staff member has read
  • Ensure all checkouts have departed on scheduled departure day
  • Ensures reports are printed and updated and acts on any discrepancies
  • Ensures bus procedures are completed and followed (preparation of rooming lists, keys, check-ins/out, wake up calls, phone deposits, etc.)
  • Answers incoming and internal calls with proper phone etiquette
  • Assists other departments with administrative support i.e., sales, restaurant, maintenance etc.
  • Performs general cleanup and housekeeping duties as required at the front desk to maintain a professional appearance
  • Ensures the front desk supplies (i.e., maps, paper) are fully stocked
  • Assigns tasks to Guest Services Agents and ensures duties are completed in a timely and accurate manner (spot check vouchers, bucket checks, arrivals, confirmation letters etc.).
  • Promotes all safety and fire regulations and procedures and directs all hotel staff and guests during fire alarms and evacuation while ensuring their safety in an efficient and calm manner.
  • Produces reservation pick up reports, specifically including all promotional rooms and rates
  • Professionally represents the resort at all times by maintaining a clean, business appearance by way of clean uniform, neat appearance and excellent personal hygiene
  • All other duties as assigned by the Front Office Manager.

Professional Qualifications:

  • Experience in Front Office or hotel related environment preferred
  • Completion of High School
  • Minimum 1-3 years supervisory experience
  • Strong computer skills
  • Previous up-selling and/or sales experience is an asset

Personal Qualities:

  • Excellent oral and written communication skills
  • Must be pleasant and cheerful
  • Strong sales attitude with the confidence to sell and up-sell products and services
  • Detail-oriented, ethical and honest

Physical Requirements:

  • Extensive use of the computer and telephone
  • Standing for extended periods of time
  • Restricted to desk for extended periods of time
  • Stress in dealing with high volume of calls and guest concerns

Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Benefits:

  • Company events
  • Discounted or free food
  • On-site parking
  • Paid time off
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Niagara Falls, ON L2H 1H4: reliably commute or plan to relocate before starting work (required)

Experience:

  • Front desk: 1 year (required)

Work Location: In person

Apply Here

About Americana Resort

Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.americananiagara.com\