Job Assistant Service Manager in Richmond Hill

Motor Vehicle Dealers

The PAG Direct Group is looking to hire full-time Asst. Service Manager to join the team at Richmond Hill Toyota.

If you are a driven, passionate, enthusiastic candidate, who wants to be part of a fast-growing team this position is for you!

Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry!

Job Summary:

The Asst. Service Manager is tasked with ensuring the dealership's service department runs in a customer-friendly, productive, and profitable manner. This is accomplished by cultivating relationships with customers, optimizing productivity, creating a positive work atmosphere, and managing the department's resources effectively. The Asst. Service Manager reports directly to the Service Manager and Fixed Operations Manager.

Benefits of working with us:

  • Newly renovated state of the art facility and equipment
  • Competitive benefits plan
  • Manufacturer Online learning opportunities to support your career development
  • New and used vehicle purchase or lease program
  • Generous employee discounts on products and services
  • Free Parking on-site during working days
  • Employee referral Program
  • Employee Recognition Program
  • Employee Education Assistance Program
  • Employee Performance Appraisal Program
  • Proactive and knowledgeable management

Responsibilities:

  • Have a “Customer first” and “Fix it right the first time” approach
  • Do everything in your power to make the customer's service experience as pleasurable as possible.
  • Address any circumstance or condition that compromises the safety, welfare, or integrity of the dealership or notify dealership management of it.
  • Educate the service employees how to respond appropriately to misunderstandings and complaints from customers.
  • Ensure that every service employee approaches every client with courtesy and respect.
  • Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problem
  • Ensure that all the necessary service operation equipment is available, properly maintained and in safe working condition
  • Understand and monitor any changes on the Dealership's financial statement's service section.
  • Develop and implement budget plans for service personnel and other costs typically handled by the service department.
  • Review “Monthly Parts & Service Quality Control Summary” for repeat problems or other patterns and take corrective action
  • Confident in their approach with customers to negotiate win-win
  • Conduct vehicle walk-around to record any vehicle damage and to check for any areas that may require attention such as lights, wipers and tires
  • Obtain properly documented telephone approval for all additional needed repairs.
  • Record lost service sales
  • Meet or exceed department sales objectives set by management
  • Review repair orders to ensure the final price matches the quoted price
  • Inspect every completed vehicle to ensure it is ready to be returned to customer
  • Know and understand the distributor’s warranty policies and procedures
  • Perform any other duties as assigned by Management

Qualifications:

  • Exceptional customer service and communication skills
  • Valid Driver’s License with recent drivers abstract
  • Able to establish and maintain good working relations with customers and staff by providing courteous, efficient and professional service.
  • Above average computer knowledge
  • Strong organizational skills with the ability to work in a fast-paced environment
  • Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.

Experience:

  • Automotive Experience: 5 years (required)
  • Dealership: 3 year (preferred)
  • Assistant or Service Manager: 3-5 years (preferred)

Schedule:

  • Working hours Monday to Friday 7:00am to 5:00pm.
  • Weekend working hours 8:00am to 5:00pm (rotation basis) 4 days off in every pay-period Bi-Weekly.

Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

Job Type: Full-time

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Richmond Hill, ON L4S 1K9: reliably commute or plan to relocate before starting work (required)

Experience:

  • Dealership: 3 years (preferred)
  • Assistant or Service Manager: 5 years (preferred)

Work Location: In person

Apply Here

About Phaeton Automotive Group

Revenue: $25 to $50 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.phaetonauto.com\