Job Business Analyst II in Toronto

Description

Are you someone that enjoys solving a puzzle or being a strategic chess player? If so then this might be the role for you!

Our team and what we’ll accomplish together

On the Resource Strategy Team we love to turn data into stories – stories about customer experience and how we ensure we are best in class. Our culture fosters collaborating, learning and out-of-the-box thinking in a fast-paced environment.

Come help us make the TELUS customer experience awesome!

What you’ll do

• You will aid in growing our business with the courage to innovate and embrace change in our business intelligence capabilities and embody the spirited teamwork necessary to support stakeholders across a wide variety of teams
• You will use data to understand and resolve complex business challenges and provide timely insights
• You will have many opportunities to facilitate/liaise at all levels within our business as well as associated stakeholders to gather, validate and assess business requirements for projects to achieve a successful, collaborative solution and/or plan of implementation
• You will make recommendations and assess key business opportunities to drive efficiencies, improve processes, reduce unnecessary customer contacts, and enable agents to increase productivity and quality of customer interactions
• Have grit! You will use your influence and network to get what you need to deliver solutions

Qualifications

What you bring

• You have excellent communication skills and are a storyteller
• You have strong business analysis, problem solving and critical thinking skills
• You have an extraordinary ability to build relationships, collaborate, and influence across multiple teams
• You are able to think outside-of-the-box and implement contrarian ideas to standard practices entrenched in a traditional industry
• You have expertise in Microsoft Office and Google applications (Excel, Sheets, Slides, Docs, Visio, Looker, Data Studio, BigQuery, SQL)
• You have an optimal mix of business and technical skills honed in a high performance data driven business
• You are self-motivated and can take decisive action by assessing risk-adjusted options and prioritization across a multiple of concurrent projects and work streams
• You have a focus on continuous learning and development across multiple domains including industry best practices, technology trends, and customer experience opportunities

Great-to-have

• Knowledge in Six Sigma or Agile methodology experience will be considered an asset
• 2+ years of project management/business analysis knowledge & experience
• Experience in a Call Centre environment and knowledge will be considered an asset