Job Business Analyst in North Bay

POSITION: Business Analyst

REPORTS TO: Manager Business Planning, Analysis & Project Management Office

DEPARTMENT: Business Planning, Analysis & Project Management Office

LOCATION: North Bay

REFERENCE: 800-34-24

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The Business Analyst’s role is to devise and design business process requirements for all company related business, financial, and operations services critical to core organizational functions. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Business Analyst is also responsible for proactively generating and compiling reports based on his or her findings, complete with recommended improvements to – or new requirements for – business processes and operational procedures. The incumbent will help maximize the benefit of organizational investments and to assist in implementing new and continuously improving services.

MAJOR DUTIES/ RESPONSIBILITIES:

Strategy & Planning

• Chart new and existing business processes in order to define current business activities for the development of procedures, models and continuous service improvement.
• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.
• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
• Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
• Perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions.
• Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking action.
• Communicate and educate customers regarding the Corporate Service Catalogue.
• Define and continuously improve process as part of overarching Corporate Service Management strategy utilizing ITIL, Lean Six Sigma, IIBA and related quality and service management frameworks, standards and practices.
• Anticipate client needs before they arise and present innovative solutions.

Acquisition & Deployment

• Collaborate in the planning, design, development, and deployment of new services, and enhancements to existing applications.
• Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
• Prepare business cases

Operational Management

• Develop, standardize, and maintain new or improved processes based on findings and analysis.
• Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.
• Create process models, specifications, diagrams, and charts to provide direction to programmers.
• Develop budgets and time frames for process changes in order to support company objectives.
• Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes and services, and other post-implementation support.

Analysis and Solution Definition

• Understands the organization's direction, structure, and general business requirements.
• Analyzes the organization's industry and competitive position.
• Documents and analyzes required information and data.
• Prepares requirements, specifications, business processes and recommendations.

REQUIREMENTS:

Formal Education & Certification

• College diploma or university degree in the field of business administration, computer science, finance, or management information systems and 5 years related work experience.

Knowledge & Experience

• Proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.
• Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts.
• Experience with MS Visio (or similar software) for process mapping
• Ability to create systematic and manual operations procedures in both technical and user-friendly language.
• Ability to apply statistical and other research methods into systems issues and products as required.
• Demonstrated project management skills and project management software skills
• Excellent understanding of the organization’s goals and objectives.
• Working knowledge of network and PC operating systems, server, telecommunications systems, including i5 OS and Windows and related standards and protocols
• Certification in PMI-PBA, ITIL, or Lean Six Sigma an asset
• Certification with IIBA-CBAP and familiarity with BABOK an asset (candidates may be required to obtain IIBA certification)

Personal Attributes

• Able to exercise independent judgment and take action on it.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Occasional travel required, largely within Ontario Northland’s operating region
• Must be committed to Company Health and Safety standards and expectations

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: May 3, 2023 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Pour des renseignements en français composez le 1.800.363.7512 poste 494.

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