Job Call Center Representative in Stittsville

Automotive Parts & Accessories Stores

CALL CENTER ASSISTANT MANAGER

AUTOSHACK, a leading expert in Direct-to-Consumer Retail Auto Parts Distribution for 40+ years, is seeking a Call Center Assistant Manager. The Call Center Assistant Manager will help oversee and lead the operational and qualitative management of the 40+ Call Center Team.

The position requires a candidate with the proven ability to drive process improvements, motivate others in a deadline driven environment and be willing to use a hands-on approach to attain results. The right candidate will be a self-motivated team leader looking for a fast-paced environment where hard work and accountability are key.

The Call Center Assistant Manager will oversee; hiring, training, coaching, culture, payroll, Account Management support and discipline.

Call Center Assistant Manager Responsibilities

· Determine call center operational strategies: by conducting needs assessments, performance reviews, capacity planning, cost/benefit analyses, production, productivity, quality and customer service standards; contributing information and analysis to organizational strategic plans and reviews

· Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs

· Accomplish call center human resource objectives by: recruiting, selecting, orienting, training, assigning, coaching, counseling and disciplining employees.

· Schedule, communicate job expectations; plan, monitor, appraise, review and enforce policies and procedures

· Identify deficiencies, develop recommendations for review with management and work with management to resolve issues

· Analyze sales date (KPI’s) to strategize and develop new techniques to drive sales

· Meet call center financial objectives by: estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions

· Accomplish organizational goals by accepting ownership for accomplishing new and different requests

Call Center Assistant Manager Requirements

· Post-Secondary Education

· 5 years (dedicated or combined); Call Center Management, Business Development, Sales, Coaching & Training

· Expert in Microsoft Excel and Word

· Excellent computer skills

· High energy, self-starter, self-motivated

AutoShack is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Salary: $27.00-$30.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Stittsville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Pass a criminal background check

Experience:

  • Call center: 3 years (required)
  • Customer support: 5 years (required)
  • Supervising: 3 years (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

Apply Here

About AutoShack.com

Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.autoshack.com\