Job Client Services Representative in Toronto

Description

Position Overview:

As a Customer Service Representative, you will offer service and support to our customers, while building positive relationships, and achieving strategic objectives. If you’re passionate about working independently, interacting with
others, and delivering exceptional quality and service, then a career in this role is the perfect fit for you! Come join a great company that strives to provide a challenging work environment that fosters skill development and personal career growth for all employees.

Responsibilities:

• Acting as an engaging and friendly initial point of contact for customers in person, via telephone, email and the latest applications
• Providing effective and responsive service to existing customers
• Working enthusiastically with customers to resolve problems and potential problems in a positive manner while maintaining the customer’s positive relationship with TELUS Health
• Working closely under Reimbursement team and other teams, managing incoming and outgoing mail, and inventory control
• Provide and manage reports for internal and external clients
• Participate in assigned projects

Qualifications

Required Skills & Abilities:

• Excellent written and oral communication (French would be an asset)
• Ability to effectively compile information, analyze data and make sound judgments
• Ability to manage confidential information and protect privacy at a high level
• Taking accountability of customer problems and ensuring that the client’s issues and concerns are resolvedin a satisfactory manner
• Ability to problem solve and troubleshoot tasks in regards to Reimbursement and Claims Inquiries
• Demonstrate experience with computer operating environments
• Must possess Computer navigational skills with adaptability to various system applications
• Results oriented; Maintain a high degree of accuracy and attention to detail
• Self-motivated, work well with minimal supervision
• Ability to work effectively in a team environment and collaboratively with other departments
• Maintain a high level of performance under pressure of time constraints and a fast-paced changingenvironment
• Demonstrate ability in planning and organizing schedule to meet deadlines
• Excellent documentation skills
• Customer focused; identifies customer needs and provides appropriate solutions through effective listeningand probing
• Basic knowledge of Multi-Benefit Claims practices and procedures (asset)
• Excellent time management and organizational skills
• Commit to continuous learning
• Demonstrate the ability to learn and apply learned skills to related situations
• Ability to adapt with system changes

Required Professional Designation/Certification:

• Degree or diploma in Business Administration or Finance

Required Experience:

• Extensive experience with Salesforce, Microsoft Office and Google Suites tools
• 1+ years as Business Administration or Finance, preferably in Healthcare
• 3+ years MS Office