Job Coordinator in Toronto

Hotels & Resorts

Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

The hotel features a culinary program that’s as vibrant, inspired and culturally alive as the city around us. We’ve already got some of the city’s best talent — now we just need you.

The F&B Reservations Coordinator is responsible for providing timely and professional coordination support. Sets the tone by being friendly, knowledgeable, and resourceful regarding all offerings. The F&B Reservations Coordinator is professional, positive, and can maintain a calm demeanor while delivering outstanding service to our guests, while maximizing revenues.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

  • Answer all reservations, F&B extensions, and emails in a friendly and timely manner. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provide accurate information regarding availability and other requested information.
  • Assist other departments such Sales and Front Office with reservation related questions.
  • Maintain reservation request process and inventory controls for all reservations, semi-private and private rooms, as needed, to maximize revenue and meet guest needs.
  • Confirm reservations and details for group bookings 48 hours in advance.
  • Manage waitlist and offer other suitable times and/or other venue options.
  • Transfer phone calls as needed & requested.
  • Briefly answer basic inquiries i.e. capacity, menu offerings, outlet information, etc.
  • Resolve service disruptions and service recovery opportunities, such as delayed email response or missed messages using previous experience and good judgment.
  • Maintain complete knowledge of all hotel services/offerings/programming/outlet details and hours of operation.
  • Maintain current and accurate knowledge of events happening in the surrounding area / city.
  • Act as liaison between PDR guests and leadership, welcome PDR guests in person and be the first point of contact.

SUPPORTING FUNCTIONS

In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:

  • Assist in other duties as deemed necessary by the hotel.
  • Maintain daily communication with the Food & Beverage, Front Office and Revenue Management teams.
  • Maintain an open line of communication between guests, team members, and leadership.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to satisfactorily communicate in verbal and written English with guests, leadership, and peers to their understanding.
  • Prioritize and organize work assignments, have timely follow up and execution.
  • Have superb time management skills.
  • Maintain complete knowledge of all hotel services/features and hours of operation.
  • Other language, mathematical, and reasoning abilities as outlined below.
  • Ability to comply with physical demands as outlined below.
  • Knowledge and understanding of Atelier & Ace culture & initiatives
  • Technologically sound with Microsoft Office applications.
  • Ability to compute basic mathematical calculations.

REQUIRED EDUCATION and/or EXPERIENCE

Previous F&B reservations experience required. Individual should be a Highschool Graduate and/or have a combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting preferred.

Job Types: Full-time, Part-time

Salary: $27.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location: In person

Apply Here

About Ace Hotel

CEO: Brad Wilson
Revenue: Less than $1 million (USD)
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.acehotel.com
Year Founded: 1999