Job Customer Relations in Montreal

About BonLook

BonLook offers an innovative sales experience and stylish products with unwavering quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 points of sale in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

Why BonLook ?

• Participate in the success of a local company founded by entrepreneurs who saw the potential to develop an entire industry.

• To evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.

• Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.

• Participate in a culture of diversity and inclusion in all areas of the company.

• Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.

• Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

Position

Reporting to a Team Leader, the Customer Service Representative is the contact person for all customer requests which must be answered within the required timeframes and according to the customer experience offered at BonLook. The candidate will be working in a stimulating and growing work environment that offers excellent learning and development opportunities.

Responsibilities

• Answer customer requests by phone, email, online chat and at the front desk;

• Fulfill and process orders created in-store;

• Place orders by email, online chat, phone and at the front desk;

• Internal order follow-ups;

• Help customers choose their perfect glasses via our website;

• Fill out customer prescription information using our web platforms;

• Get the customer’s prescription by contacting their optometrists;

• Participate in the upkeep and improvement of the customer service offered and with systems;

• Any other related tasks.

Qualifications

• Minimum of a High school diploma;

• 1 to 3 years of relevant experience;

• Bilingualism in English and French (written and spoken);

• Excellent writing skills;

• Autonomy, and initiative;

• Open mindedness with great social aptitudes, oriented towards teamwork;

• Excellent time management and multitasking skills;

• Ability to work remotely for the time being due to COVID, i.e. with a reliable internet connection and in a quiet environment.

Since its inception, BonLook has been committed to making a difference and promoting diversity and inclusion. We believe that diversity in the workplace empowers employees to reach their full potential. BonLook encourages people of all genders and cultures to apply for our roles. We provide equal employment opportunities for everyone.