Job Customer Relations in Montreal

Financial Transaction Processing

Training starts on June 5th, 2023 - Full time positions only!

Looking for a new challenge in the new year and want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join our dynamic team as a bilingual customer service representative!

How we care about our people:

  • Real opportunities to grow professionally
  • Evening and weekend premiums
  • Collaborative, friendly work environment with a relaxed, casual dress code
  • Benefits after 30 days
  • Health insurance
  • Short-Term and Long-Term disability coverage
  • Life insurance plans
  • Retirement savings programs
  • Employee stock purchase program
  • Employee assistance program
  • Tuition reimbursement program
  • Volunteering opportunities
  • Safe place for the LGBTQIA2+ community

Important information:

  • Schedule: 37,5hr per week, on a rotational basis, 365.
  • Work from the office: 7250 Mile-End Street, Montreal.
  • Salary: 20$/h

What you will be contributing to the team:

  • Assist in the training of new merchants.
  • Identify and address customer inquiries regarding accounts.
  • Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.
  • Appropriately utilize internal systems and resources to accurately and effectively serve customers, and interpret merchant data.
  • Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
  • Educate merchants on policies, procedures, and products.
  • Accurately document customer conversations in appropriate systems.
  • Timely escalation of all department and system issues using the established reporting protocols.
  • Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
  • Successfully complete additional skills training as required/requested.

Who you are:

  • Someone with 6-12 months of employment experience, preferably in a similar position.
  • Bilingual in English and French.
  • Available to work on a rotational basis, 365.
  • A High School Graduate.
  • A great helper and listener.
  • Able to maintain customer service standards during high-pressure situations.
  • A positive member who loves to learn and share new things.
  • A strong communicator with great interpersonal skills.
  • A problem analyzer and solver by gathering relevant information systematically.
  • Able to work independently and make quick and accurate decisions.
  • Someone with strong analytical skills to troubleshoot issues.

Who we are:
Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Types: Full-time, Permanent

Salary: $20.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • French (required)
  • English (required)

Work Location: In person

Expected start date: 2023-06-05

Apply Here

About Global Payments

CEO: Jeffrey S. Sloan
Revenue: $5 to $10 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: https://www.globalpayments.com/
Year Founded: 1967