Job Customer Relations in Caledon

Description

The Opportunity

Reporting directly to the Supervisor, Recreation Customer Service, this role is responsible for or overseeing the delivery of front-line customer service excellence in multiple recreation facilities. The coordinator will promote service excellence guidelines standards of delivery by leading the customer service teams to provide service support to a variety of business areas in the Community Services department that complement the services provided by the Service Caledon team.

As the Coordinator, Recreation Customer Service, you will perform the following duties, including but not limited to:

• Requirement to lead and coordinate staff. Prioritize, assign, evaluate and observe the work of the customer service team and provide technical and professional advice.
• Foster team spirit and high employee morale. Manages absences to ensure adequate support coverage.
• Collaborate with business partners (stakeholders) to ensure end-to-end service excellence
• Make recommendations to the supervisory team in Customer Service to improve service quality results by studying, evaluating, and re-designing processes in collaboration with the other Coordinators. Monitor business and process metrics to measure and manage customer service effectiveness.
• promote and assist with service delivery of all areas of recreation – programs, fitness, facilities, as well as Service Caledon.
• Responsible for cash handling and financial management of the customer service team including inventory and budget management.
• Respond to and resolve escalated customer issues using sound judgement with emphasis on customer satisfaction.

The Ideal Candidate

We are seeking an enthusiastic leader with a post-secondary diploma in Business Administration, Recreation Studies, or a closely related field and valid Standard First Aid; CPR certification. Our ideal candidate has 3-5 years related experience in client service role, preferably in municipal setting and dealing with multiple service areas.

The successful candidate for Coordinator, Recreation Customer Service will be required to work a flexible schedule, including evenings, weekends and at various locations.

This position offers a salary range of $79,550.93 - $94,301.13 plus a competitive benefit package.

Satisfactory passing of a vulnerable sector check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738