Job Customer Relations in Vancouver
Position Title: CUSTOMER SERVICE
Job Type: FULL TIME
Location: VANCOUVER
Compensation: $18.00 - $20.00/ hour – based on experience
WINDSOR PLYWOOD
We specialize in hard-to-source interior and exterior home finishing products including flooring, doors, mouldings and especially wood products. Our goal is simple – focus on our customer’s needs and provide outstanding customer service. We’re more than a local building supply company, and our business model is also very different. Most of our locations are family affairs – independently locally owned and operated, not top-down like most franchise groups. We carry high quality, responsibly sourced products and are committed to providing outstanding value and personalized, one-on-one service to all of our customers. We are proud to have been in business 50 years with stores across Canada and in the Pacific Northwest region of the United States.
SUMMARY OF POSITION
This position is critical to the successful operation of a Windsor Plywood Store. The primary focus is Customer Service. Our teams work in a fast-paced environment while assessing customers needs and providing great customer service and assistance. This role also involves stocking and general housekeeping.
THE BENEFITS
- Gain experience working with a Building Supply Company in business for 50+ years
- Competitive Pay | Extended Health Benefit Program
- Dental, Pharmaceutical, Travel Insurance, Life | LTD insurance
- Paid vacation time
- Sales team not required to regularly work Evenings, Sundays & Statutory Days
- Consistent, safe, healthy work environment
- Employee Mental Health & Well-Being program and resources
- PERKS: Employee deep-discounted pricing on all products | Paid-training opportunity
KEY RESPONSIBILITIES
- Ensure every customer experience exceeds the customer’s expectations – go the extra-mile”
- Promote features/benefits of all products & services provided – “drive sales”
- Placing regular stocking & Special Orders
- Processing front-counter transactions
- Ensure all product spaces (shelf, floor, pegs, racks) are adequately stocked
- Actively monitor stock levels, cleanliness, accuracy of signs & store navigation
- Handle customer problems & complaints in a positive & constructive manner
- Diligently follow Check-lists, policies, processes & procedures
KEY REQUIREMENTS
- Minimum Grade 12 Education
- 1+ years of Sales Experience
- Excellent verbal and written communication skills in English
- Ability to be personable and social with customers to help deliver sales
- Prioritize tasks and manage time effectively, always mindful of the customer
- Flexible, honest, acting in all situations with professionalism and integrity
- Permanent resident of Canada and a Drivers License is preferred
WORKING CONDITIONS
Visual ability to use Computer screens & read small-labels
Exposure to some wood dust & debris
Busy, high-volume work environment
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Job Type: Full-time
Salary: $18.00-$20.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Day range:
- Weekend availability
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
- Day shift
Application question(s):
- Tell us why you are interested in working with Windsor Plywood.
Experience:
- Sales: 1 year (preferred)
- Building Materials: 1 year (preferred)
Work Location: In person
About Windsor Plywood
Revenue: $25 to $50 million (USD)
Size: 201 to 500 Employees
Type: Franchise
Website: http://www.windsorplywood.com/
Year Founded: 1969
