Job Customer Success Manager in Remote

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Opportunity Summary:

The Upland Customer Success Team is looking for a Customer Success Representative to help drive operational efficiency for our Kapost CS team. In this role, you will be assisting a team of Customer Success Managers (CSMs) to help retain customers, grow revenue and resolve any issues that arise. The most successful Customer Success Representatives are empathetic to customer needs, resourceful and self-starters. The ideal candidate will enjoy building customer relationships through frequent and effective communication, collaborating with teammates and other internal departments, and ensuring customers are satisfied with our products and services. We are looking to develop talented individuals; therefore, prior experience in this specific role isn’t required. We seek ambitious, intelligent, eager team members looking for a company that will invest in your professional growth.

Primary Responsibilities:

• Monitor customer usage data and license compliance
• Assist CSMs with preparing content for Quarterly Business Reviews
• Facilitate interaction and workflow among project team members to ensure timely deliverables
• Collaborate, problem-solve and strategize with CSMs on upcoming contract renewals
• Drive cross-team collaboration between sales, customer success, professional services, technical support and other internal teams to fuel customer success
• Identify new opportunities for growth and expansion
• Assist with various special projects to support the Customer Success organization

Requirements:

• Bachelor’s degree or equivalent credentials or experience
• Customer oriented attitude and problem-solving aptitude
• Excellent written and oral communication skills with a wide range of audiences
• Eagerness to learn, receive feedback and continuously improve
• Strong organizational and time management skills and the ability to manage multiple customers and projects simultaneously
• Experience with Salesforce or other CRM systems preferred, but not required
• 2+ years in client-facing roles for software companies, or other relevant work experience is preferred but not mandatory

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.