Job Entry Level Help Desk Technician in Toronto
Are you looking for a great opportunity to use your learned skills in an IT career field and grow every day? We have an immediate requirement to fill the role of Junior Help Desk Specialist. This is an entry-level role with a 1-year contract with the potential to become permanent. Reporting to the IT Manager, the Junior Help Desk Specialist is responsible for maintaining, supporting, and enhancing the IT infrastructure. This position is best suited for an individual with a firm understanding of software and hardware troubleshooting and who can provide full support in a diverse operating environment for onsite and remote users.
Abbott is a leader in the North American Gift and Home Décor industry. The company services independent retailers through our Showrooms and office, online presence, and a network of sales representatives. We are proud of our undisputed reputation for providing innovative product selection and superior customer service, established over 70 years in business. Our success is largely due to the involved commitment and team focus of our employees. We have a great social atmosphere with social outings, company picnic, and lunchtime BBQs.
Check out our website: www.abbottcollection.com
Responsibilities include (but are not limited to):
- Provide first-line support and technical assistance to internal (on-site and remote) and external users
- Troubleshoot, configure, deploy hardware and software, and ensure workstation configuration is consistent across user groups
- Maintain, upgrade, and replace workstations
- Perform application installation, re-installation, configuration, and upgrades
- Manage Office 365 environment, and Spam filters
- Assist with the onboarding and offboarding of new staff
- Maintain and repair desktop and zebra printers
- Manage Ring Central phone system
- Perform password resets for users
- Capacity planning and system upgrades
- Maintain battery backups for users
- Identify system and process improvement opportunities
- Execute security procedures for safeguarding hardware and software physical and virtual assets
- Track hardware inventory and communicate resource requirements
- Assist with hardware and software setup for business presentations and trade shows
- Support the IT Manager and Project Manager
Skills required
- Diploma or education focused on computer science or related field.
- Excellent command of the English language (oral and written)
- Excellent organizational skills, time management with the ability to prioritize multiple conflicting priorities
- Good interpersonal skills
- Strong analytical, and problem-solving skills
- A strong technical aptitude and ability to quickly learn
- Strong ability to resolve technical challenges and research solutions
- Working knowledge of Windows 7, 10, and 11, MS Office 365
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Working knowledge of Ring Central phone systems a plus
- Microsoft and/or CompTIA A+ Certification(s) a plus
Work environment
- Must be able to work in an office and warehouse setting including lift to 50lbs.
Optional skills
- MS Teams
- SharePoint
- Clonezilla
- Epicor
- Exclaimer Signature Manager
- DameWare/AnyDesk/Teamviewer
- Hands-on software and hardware troubleshooting experience
- Experience supporting users onsite and remote
Benefits
- Comprehensive health, dental, vision and other benefits
- Paid Vacation & Holidays
- Wellness Days
- Employee discount on purchases
Candidates are invited to apply for this exciting opportunity by emailing a resume and cover letter to kathy.b@abbottcollection.com. We thank all applicants for their response and only those considered for an interview will be contacted.
We are committed to employment diversity and encourage all qualified individuals to apply. Accommodation is available upon request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M6M 2J4: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 2023-05-29
About Abbott
CEO: Robert Ford
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.abbott.com
Year Founded: 1888
