Job Front Desk Agent in Banff

Hotels & Resorts

Thank you for your interest in joining our team! Our company owns and operates three hotels: Banff Park Lodge Resort Hotel & Conference Center, Peaks Hotels & Suites, and Bow View Lodge. All of our hotels are conveniently located steps away from the liveliness of downtown on one side and the peace and quiet of the glacier-fed Bow River on the other.

We are seeking a full-time, permanent Front Desk Agent, required to work day shifts, evening shifts, weekends and holidays. The wage will be negotiated based on experience.

Employee Incentives:

  • Term bonus of up to $1500.
  • Peak Season Incentive bonus available.
  • Staff accommodation from $8.00 per day (based on availability).
  • Discount on hotel rooms and food and drinks in our 2 in-house restaurants.
  • Staff Cafeteria open 24/7, serving lunch and dinner daily (payroll deduction for hot meals)
  • Health benefits available after 6 months of employment.

Duties include (but are not limited to):

  • Create, cancel, and change room reservations both in person and over the phone
  • Provide excellent customer service through all channels
  • Communicate well with staff and guests
  • Provide information on hotel facilities and services, including information and services required for guests with special needs
  • Act self-sufficiently with minimal supervision
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Decision making, critical thinking, job task planning and organizing
  • Maintain a tidy and organized work space

Ideal Candidate:

  • Reliable and can commit to at least 6-12 months of employment
  • Has 1 years previous hotel front desk or reservation experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly demeanor in person and over the telephone
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office

Other benefits:

  • Education reimbursement for English as a Second Language Course
  • Payroll deduction available for a local gym membership
  • Living in beautiful Banff National Park!

Job Types: Full-time, Permanent

Salary: $16.75-$19.25 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Overtime pay
  • Tips

Application question(s):

  • When is your available start date?
  • How long do you plan to work with us?
  • We provide support in the recruitment process to candidates with accessibility needs. Please advise if you require any adjustments.

Experience:

  • customer service: 1 year (preferred)

Work Location: One location

Apply Here

About Banff Park Lodge

Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.banffparklodge.com\