Job Front Desk Agent in Niagara Falls
Why Choose the Quality Hotel Fallsview Cascade?
- Working in the heart of the Niagara Falls tourist district – right across from the new casino!
- Opportunity to work in a high-energy and fast paced workplace where you can feel like you are part of a winning team.
Responsibilities:
- Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
- Adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, answering all calls in a timely and professional manner.
- Acts as a host to guests by searching out opportunities to go above and beyond.
- Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
- Provide reservation and rate information as required.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
- Coordinates guest room maintenance work with the maintenance department.
- Assists the overall hotel operation by performing duties as needed.
Qualifications:
- Customer service-related experience, 2 years of Front Desk experience preferred.
- Able to work flexible hours including weekends and holidays.
- Must be able to stand for extended periods of time.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal).
- Attention to detail.
- Ability to multi-task and prioritize competing demands.
Job Types: Full-time, Permanent
Salary: $15.50-$16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
All employees are required to abide by local and provincial health by-laws.
Work Location: In person
About Holiday Inn
CEO: Keith Barr
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Subsidiary or Business Segment
Website: www.ihg.com
Year Founded: 2003
