Job Front Desk Agent in Calgary

Hotels & Resorts

You will be the face of Holiday Inn Express & Suites Airport Calgary by assisting guests in person and over the phone, all while providing an exception Guest Experience!

If you are...

  • Reliable, punctual and detail oriented;
  • Friendly, calm and tolerant to stress in a fast-paced hospitality environment;
  • Organized and professional at all times with polished communication skills;
  • Someone with above average computer skills for data entry using multiple screens in different programs;
  • Experienced in customer service and/or office admin;
  • Someone able to multitask efficiently (for example, making a reservation while on the phone);
  • Flexible to work all necessary shifts (7am-3pm, 3pm-11pm, 11pm-7am). MUST BE ABLE TO WORK ON WEEKENDS;
  • Comfortable in professional business attire;
  • Looking for career advancement in a great environment;

Then this is the place for you!

In this position, you will be responsible for the following duties:

  • Process telephone calls while multi-tasking;
  • Take/Cancel/Change room reservations;
  • Register arriving guests and assign rooms;
  • Provide information on hotel facilities and services;
  • Provide information about services available in the community;
  • Process guests' departures, handle all billing and payment requirements;
  • Maintain cleanliness of Front Desk, Lobby and common areas (mop & sweep floors, vacuum carpets, empty garbage)
  • Complete required paid training.

As well as the following Night Auditor duties :

  • Run Nightly Audit (11pm-7am);
  • Deliver Express Check-out Receipts;
  • Set up/tear down Meeting Rooms (must be able to lift up to 40 lbs);
  • Prep Breakfast for the morning;
  • Restock/refresh coffee station;
  • Test and Open Pool/Hot Tub in Morning;
  • Maintain cleanliness of Front Desk, Lobby and common areas (Mop/Sweep floors, vacuum carpets, empty garbage)
  • Check-in late arrivals/ Check-out early departures;
  • Answer phone and assist guests;
  • Enter/Verify Wake Up calls.

Job Types: Full-time, Permanent

Salary: $16.00-$18.50 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift

Experience:

  • night audit: 1 year (preferred)

Work Location: In person

Apply Here

About Holiday Inn Express

CEO: Keith Barr
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Subsidiary or Business Segment
Website: www.ihg.com
Year Founded: 2003