Job Front Desk Agent in Calgary
We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Reporting to the Front Office Manager the Hotel Front Desk Agent will be required to provide exceptional customer service at all times , perform basic front desk duties such as answering hotel phone and completing check in and out procedure and also assist with serving the guest at the bar/restaurant as needed.
Adhere to front desk policies and procedures , managing reservations and providing information about rooms, rates and amenities, driving hotel shuttle as needed
Hotel Front desk experience is a must
Knowledge with Micros/ Opera PMS is considered an asset
Must be flexible and willing to work weekends/ weekdays , 7am -330pm and 3pm-11.30pm shift including STAT Holidays and 2 overnight /night audit shift
Must be able to obtain Proserve Certification .
Job Types: Full-time, Permanent
Salary: $16.25 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Calgary, AB T2E7Y5: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (required)
- customer service: 1 year (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
About Hyatt
CEO: Mark S. Hoplamazian
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.hyatt.com
Year Founded: 1957
