Job Front Desk Agent in Toronto

Find your place at park hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so that they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE park hyatt Toronto?

§ Complimentary meal during shift

§ Paid medical days & personal days

§ Employer RRSP Matching Contributions

§ Complimentary hotel nights and discounts at Hyatt properties around the world

§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining

§ Tuition reimbursement program

SUMMARY

About the Role – Night Audit

The Night Auditor is a passionate and dedicated hospitality professional who works as part of the Front Office team and is responsible for supporting the organization's objective of delivering unparalleled service to our valued guests. The Night Auditor is responsible for the overnight operations of the Hotel in addition to verifying the accuracy of guest accounts, balancing charges, and completing other assigned tasks.

Some of the responsibilities include:

• Prepare the daily night audit proceedings and system back-ups

• Audit, balance and report on all cash and credit operations, including but not limited to checks, over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.

• Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits to ensure accuracy and verify proper cash handling procedures are followed.

• Ensure any discrepancies are reported and brought to the attention of the Director of Finance.

• Prepare and input statistics and income journal sheets for the preparation of daily reports.

• Balance and close all bank ticket code daily.

• Assist in taking and placing wake-up calls, as needed.

• Perform the duties of Guest Service Agent, including check-in/check-out.

• Perform the duties of Bell/Door/Valet.

• Have thorough knowledge of emergency and front office procedures.

• Ensure the safety and well-being of guests and staff during the overnight period.

• Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• Service focused personality is essential
• Must have a flexible schedule, be highly motivated and quality driven
• Detail oriented yet able to excel while multi-tasking
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Post Secondary education in hospitality or tourism program

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.