Job Front Desk Agent in Canada

Hotels & Resorts

As the Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay.

The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet

Work Schedule: Work irregular hours (evenings, days, weekdays, weekends)

Education: College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience

Experience & Skills:

  • Display a team player attitude
  • Possess good interpersonal skills
  • Possess excellent written and verbal communication skills
  • Can follow oral & written instructions applying to policies and procedures
  • Multi- tasked, Quick learner and attention to detail
  • Capable of working with or without Supervision
  • Has a pleasant & outgoing attitude and enjoys working with the public
  • Fluent in English, both verbal and written

Primary Duties:

. Register arriving guests and assign rooms,

. Process group arrivals and departures,

. Take, cancel and change room reservations,

. Provide information on hotel facilities and services,

. Provide general information about points of interest in the area,

. Exchange foreign currency,

. Process guests' departures, calculate charges and receive payments,

. Balance cash and complete balance sheets, cash reports and related forms,

. Follow emergency and safety procedures,

. Clerical duties (i.e. faxing, filing, photocopying),

. Handle wake-up calls,

. Provide customer service,

. Answer telephone and relay telephone calls and messages

Must have own transportation, public transit not available

Job Types: Full-time, Permanent

Salary: $16.50 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay

Experience:

  • hotel: 1 year (preferred)

Work Location: In person

Apply Here

About Inn on the Lake

Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Public
Website: www.innonthelake.com\