Job Front Desk Agent in Jordan River

Hotels & Resorts

Job Description

Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The successful candidate must possess strong communication skills, a strong sales approach and have the ability to multi-task.

Responsibilities:

  • Check-in’s,
  • Check-in’s, check-out’s and handling all guest registrations
  • Making and modifying reservations
  • Hotel Operator and Concierge duties
  • Collect Payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
  • Knowledge of hotel property and surrounding area
  • deal with guest concerns and take action as necessary
  • Any other tasks assigned by the Guest Services Supervisor

Requirements:

  • Previous working experience with Opera computer system preferred
  • Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
  • Previous experience in a customer service position
  • Ability to work with minimal supervision
  • Exceptional computer skills
  • Strong communication skills between guests, management and co-workers
  • Must be able to work weekdays, weekends and holidays.
  • Strong written and verbal communication skills
  • Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
  • Exceptional conflict resolution skills in order to effectively deal with internal and external customers
  • Ability to work with minimal supervision
  • Exceptional computer skills
  • Strong communication skills between guests, management and co-workers
  • Must be able to work weekdays, weekends and holidays.
  • Strong written and verbal communication skills
  • Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
  • Exceptional conflict resolution skills in order to effectively deal with internal and external customers

Job Types: Full-time, Part-time

Salary: $16.00-$18.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Jordan Station, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location: One location

Apply Here

About Ramada

CEO: Keith J. Pierce
Revenue: $5 to $25 million (USD)
Size: 51 to 200 Employees
Type: Subsidiary or Business Segment
Website: www.wyndhamhotels.com/es-xl/ramada
Year Founded: 2006