Job Front Desk Agent in Winnipeg

Religious Institutions

Caseworker Front Desk Sunday to Thursday 330 pm to 11pm

$19.77/hour

The Caseworker provides supervision and support for participants as required by The Salvation Army and funding contract policies and procedures.

Position Responsibilities

· Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required

· Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan

· Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army

· Provides safe storage and recording of prescribed medications

· Coordinates and facilitates resident programming as required

· Conducts all required shift change procedures prior to and after shift change

· Performs intake and discharge procedures for clients/residents as assigned

· Monitors appropriate behaviour; intervenes in crisis situations, provides emotional support and advocacy as required

· Distributes funds to residents in accordance with established guidelines

· Engages in the development of inter-personal relationships that promote dignity and respect

· Performs required scheduled check-ins of residents on passes in community; escorts residents in the community when necessary and monitors behaviour

· Liaises with Police, funders, court personnel, community agencies, families, and other staff members

· Provides orientation to newly hired staff, volunteers, students

· Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Position Qualifications

Minimum Education Level Attained:

The successful job applicant will have completed more than two (2) years of Community College.

Note: An alternative level of education and experience may be acceptable

Special Licenses, Diplomas, Certifications or Requirements:

The successful applicant will hold/have:

  • Diploma or Degree in related social services field

· Current Certification in First Aid/CPR

· Criminal Police Record Check

· Non-violent crisis intervention training

Minimum Prior Related Experience:

One year but less than three years of prior related experience, including frontline casework experience in a social service environment.

Physical Effort/Dexterity Required:

The performance of the job requires moderate amounts of keyboarding, and performing walk abouts, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.

Concentration Required:

The performance of the job requires continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking, and reading.

Responsibility for Financial Resources:

The incumbent is involved in minor financial matters regularly or on a relief basis or has responsibility for the wise us of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget

Responsibility for Human Resources:

The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees, volunteers and or students

Work Environment:

· Dealing with angry people

· Abusive People

· Verbal abuse

· Isolation

· Work schedule affecting lifestyle

· The incumbent may have little to no travel required

· The incumbent carries a pager/walkie talkie and will work shifts

Exposure to Hazards:

· Physical attacks by others

· Exposure to infectious diseases

· Exposure to bodily fluids

· Sharp objects

· Other dangerous situations

  • Potential of physical, verbal and mental abuse within workplace (by participants)
  • Potential of exposure to infectious diseases
  • Potential of exposure to toxic chemicals
  • Potential of exposure to bodily fluids (human waste)
  • Potential of sharp and moving objects
  • Potential of pressures of timelines
  • Potential of objects falling off high shelving
  • Potential of slippery or wet surfaces
  • Potential of exposure to odors

· Potential of Carpel Tunnel Syndrome

Precautionary Measures:

· Universal precautions

· Immunization for Hepatitis B

· Vaccination against Tuberculosis

· Current Certification in First Aid/CPR

· Criminal Police Record Check

· WHMIS Training

· Adult Abuse Registry Check

· Child Abuse Registry Check

· Use of protective gloves

· Use of protective masks (as needed)

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Job Types: Full-time, Permanent

Salary: From $19.77 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Schedule:

  • 8 hour shift
  • Evening shift

Supplemental pay types:

  • Overtime pay

Experience:

  • Front desk: 1 year (preferred)

Work Location: One location

Application deadline: 2023-05-02

Apply Here

About The Salvation Army

CEO: Brian Peddle
Revenue: Unknown / Non-Applicable
Size: 5001 to 10000 Employees
Type: Non-profit Organisation
Website: www.salvationarmy.org
Year Founded: 1865