Job Front Desk Agent in Markham
Job Overview:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Solve security issues in the evening to ensure the hotel is safe.
Accurately balances all hotel income and expenses for 24-hour hotel operating period. Strong mathematical skills, knowledge of hotel front office operation, strong customer service is required.
Must be able to work from 11pm-7:30am, including weekends and hoildays.
About Easton’s Group of Hotels:
Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
About the Hotel:
Courtyard & TownePlace Suites Toronto Northeast Markham is a 299-room, duel branded hotel, owned and operated by Easton's Group of Hotels. Located on the border of Scarborough and Markham, it is easily accessible by TTC and YRT, and it is in close proximity to Finch Station, Don Mills Station, Hwy 404, 401, and 407.
The hotel features a restaurant and bar with over 9000 square feet of banquet space.
Compensation:
$18.37 during probationary period. $19.34 after successfully passing probation.
Benefits:
- Employee Social Events
- On-Site Parking
- Potential Career Development
- Discounted Staff Meals
- Hotel Discounts at Marriott Properties
Shift:
- Must be able to work overnights from 11pm – 7:30am, weekends, and holidays.
- This is a shift work position. Your schedule depends on when you are being scheduled. Your shifts could be any night of the week.
- Weekends and holidays are required.
What will you be doing?
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
- Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during the overnight hours if a system fails or issues occur.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards
What are the requirements for this role?
- High School diploma or equivalent plus some customer service experience. Some college preferred.
- Hotel education and work experience is preferred.
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Must speak fluent English. Other languages preferred.
- This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the public areas
- Communicating with other people
- Handling objects, products and computer equipment
- Bending, stooping, kneeling
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Other:
- Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
- Basic mathematical skills are used frequently.
- Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
- May be required to work overnights from 11pm – 7:30am, weekends and/or holidays
About TownePlace Suites
CEO: Arne Sorenson
Revenue: $10+ billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: towneplacesuites.marriott.com\
