Job Front Desk Clerk in Springwater

Hotels & Resorts

Looking for full time seasonal employment? Barrie KOA Campground is a seasonal business open May - October, 2022.

General Duties:

Responsible for guest registration, front desk, and store point of sale procedures while delivering G.R.E.A.T. guest service.

Specific Duties:

  • Provide superior guest service either over the telephone or in person, by being enthusiastic, attentive, friendly and helpful. Handle all guest issues with respect.
  • To familiarize oneself and follow the KOA G.R.E.A.T Service model at all times.
  • To contribute to the organization and operation of an efficient and smooth functioning campground by following all KOA guidelines and procedures.
  • Greet all guests with a positive attitude and well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
  • To handle front desk operations as it relates to the registration of campers i.e. campsite assignment and control, telephone reservations and inquiries.
  • Report all guest problems, requests or complaints to the owners, campground manager or shift supervisor and follow-up to resolve the issue if possible.
  • Follow specific cash and credit card handling procedures as it relates to store sales and registrations and to properly use the computer, and other front desk equipment.
  • To assist in the organization and supervision of special events i.e. Theme Nights and Weekends, National KOA programs, KOA Cancer Camp Fundraising, Movies/Bingo/Corn Roast Events, or any new ideas.
  • To assist in maintaining an accurate inventory of store supplies and equipment i.e..

check inventory of various stock, purchasing of products, price and record incoming inventory purchases. * To assist in maintaining accurate records on merchandise for sale i.e. identity, size, etc. of each item, purchase price per unit, selling price for each item.

  • Assist in the maintenance and upkeep of a clean store, laundry room, recreation hall and washroom facilities.
  • Promote local attractions, as well as, the KOA system by Value Kard Rewards sales and referrals to other KOAs and being knowledgeable of all national and local advertising and discount programs for the campground, store and other income areas.
  • To assist in the preparation of park publicity conducive to the promotion of the campground - opportunity to use imagination in preparing store displays, local promotional flyers and direct mail pieces.
  • Comply with all with all federal and provincial safety programs by adhering to established guidelines as set out by Occupational Health and Safety Act and Regulations as they relate to the workplace ensuring your safety, as well as that of fellow staff and campground guests.
  • Perform all other duties as assigned by the Campground Owners/Manager.

Physical Requirements: * Must be able to hear and respond over the telephone.

  • Long periods of standing, bending, and kneeling.

Job Qualifications: * General knowledge of computer operations.

  • Speaks the English language fluently. French would be an asset.
  • Excellent guest services skills.

Expected Results: * Friendly, helpful and professional guest service delivery.

  • Demonstration of positive attitude with guests, management and team members.
  • Well-groomed appearance and appropriate KOA uniform and nametag.
  • Attention to detail when taking reservations or registering guests.
  • Careful, honest and accurate money handling.
  • Promotion of Barrie KOA and entire KOA system.

Job Types: Full-time, Part-time, Seasonal
Contract length: 5 months
Part-time hours: 15-35 per week

Salary: From $15.50 per hour

Benefits:

  • Flexible schedule
  • On-site parking
  • Paid time off
  • Store discount

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
We will continue to follow all local and provincial mandates as they pertain to our industry.

Experience:

  • customer service: 1 year (preferred)

Language:

  • French (preferred)

Work Location: In person

Application deadline: 2023-06-01
Expected start date: 2023-05-24

Apply Here

About Kampgrounds of America

CEO: Toby O’Rourke
Revenue: $100 to $500 million (USD)
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.koa.com\