Job Front Desk Manager in Banff

Hotels & Resorts

Join our team as Guest Services Supervisor at Banff Park Lodge, located minutes from the heart of lively downtown Banff on one side and the serenity of the beautiful Bow River on the other.

Employee Incentives:

  • Term bonus of up to $1500.
  • Staff accommodation from $8.00 per day (based on availability).
  • Discount on hotel rooms and on food and drinks in our 2 in-house restaurants.
  • Free duty meal in our staff cafeteria
  • Health benefits available after 6 months of employment.
  • 15% off treatments at Cedar & Sage.
  • Frequent staff socials.
  • Refer a friend and receive up to $300.
  • Great opportunities for career growth.

Duties include (but are not limited to):

  • Customer service oriented to ensure guests' satisfaction from arrival to departure.
  • Conduct Front Desk duties such as check-in, check-outs, making guest keys, etc.
  • Verify billing, create room reservations, and process special requests.
  • Train staff members and be pro-active in the team’s development
  • Being knowledgeable of the Hotel, its layout, services and with all emergency and safety procedures
  • Ensure a safe work environment for guests and staff

Ideal Candidate:

  • Effective leadership with strong communication and interpersonal skills
  • Reliable and can commit to minimum 6-12 months of employment
  • Has 1 to 2 years previous Hotel Front Desk or Reservations experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly personality and demeanor in person and over the telephone.
  • Has proven problem solving, conflict resolution and guest service resolution skills
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

Job Types: Full-time, Permanent

Salary: $18.50-$20.25 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Application question(s):

  • When is your available start date?
  • How long do you plan to work with us?
  • We provide support in the recruitment process to candidates with accessibility needs. Please confirm if you require any adjustments.
  • Please state your pronoun (optional).
  • Will you require staff accommodation?

Work Location: One location

Apply Here

About Banff Park Lodge

Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.banffparklodge.com\