Job Guest Services in Banff

Hotels & Resorts

Join our team as Guest Services Supervisor at Peaks Hotel & Suites, located minutes from the heart of bustling downtown Banff on one side and the serenity of the beautiful Bow River on the other.

Employee Incentives:

  • Term bonus of up to $1500.
  • Staff accommodation from $8.00 per day (based on availability).
  • Discount on hotel rooms and on food and drinks in our 2 in-house restaurants.
  • Free duty meal in our staff cafeteria
  • Health benefits available after 6 months of employment.
  • 15% off treatments at Cedar & Sage.
  • Frequent staff socials.
  • Refer a friend and receive up to $300.
  • Great opportunities for career growth.

Duties include (but are not limited to):

  • Customer service oriented to ensure guests' satisfaction from arrival to departure.
  • Conduct Front Desk duties such as check-in, check-outs, making guest keys, etc.
  • Verify billing, create room reservations, and process special requests.
  • Train staff members and be pro-active in the team’s development
  • Being knowledgeable of the Hotel, its layout, services and with all emergency and safety procedures
  • Ensure a safe work environment for guests and staff

Ideal Candidate:

  • Effective leadership with strong communication and interpersonal skills
  • Reliable and can commit to minimum 6-12 months of employment
  • Has 1 to 2 years previous Hotel Front Desk or Reservations experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly personality and demeanor in person and over the telephone.
  • Has proven problem solving, conflict resolution and guest service resolution skills
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

Job Types: Full-time, Permanent

Salary: $18.50-$20.25 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Application question(s):

  • When is your available start date?
  • How long do you plan to work with us?
  • We provide support in the recruitment process to candidates with accessibility needs. Please confirm if you require any adjustments.
  • Please state your pronoun (optional).
  • Will you require staff accommodation?

Work Location: One location

Apply Here

About Banff Park Lodge

Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.banffparklodge.com\