Job Guest Services in Dartmouth
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
Requirements and skills Experience working with the public is an asset
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Permanent
Salary: $14.50 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Work Location: In person
About Best Western
CEO: Larry Cuculic
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.bestwestern.com
Year Founded: 1946
