Job Guest Services in Mississauga

Hotels & Resorts

Job Description

DUTIES:

  • Process guest check-ins and check-outs according to hotel and Brand standards
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
  • Processing guests accounts
  • Handling a cash float
  • Providing excellent customer service as per hotel and Brand standards
  • Selling and creating room reservations
  • To operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine.
  • To determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions.
  • Maintain confidentiality of all guests and hotel information
  • Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff.
  • Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.

QUALIFICATIONS:

  • Prior experience working the front desk at a hotel preferred.
  • Good command of the English language is essential, both written and verbal
  • Additional languages spoken would be an asset
  • Must be neat, professional and well groomed
  • Must possess strong organization time management skills, attentive to details
  • Must be guest service focused
  • Knowledge of OnQ (PMS) would be an asset
  • Excellent computer skills
  • Experience in a service related position is a must
  • Must be able to stand for extended periods of time
  • Excellent communication skills
  • Positive attitude and outgoing personality is essential
  • Must be able to work shifts (days, evenings, weekends and holidays)
  • Other duties as assigned

Job Type: Full-time

Salary: $17.73-$18.23 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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About Hilton Homewood Suites

CEO: Christopher Nassetta
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Subsidiary or Business Segment
Website: www.hiltonworldwide.com\