Job Help Desk Technician in Toronto

Primary & Secondary Schools
Help Desk Support Technician
Junior School
Full-Time Permanent


One of Canada’s leading gender inclusive IB Schools, founded in 1965, The York School is a place where learning extends beyond the classroom and students are challenged to realize their full potential and discover who they want to be.

In two state-of-the-art campuses in the heart of Toronto, The York School brings together an innovative and progressive employee experience and fosters a caring and inclusive environment.


JOB PURPOSE:

Reporting to the Director of Technology, the Help Desk Support Technician provides first-level technical support to our Junior School students and staff. This involves responding to requests for IT assistance from staff and students, troubleshooting hardware and software issues, and providing solutions for various applications.

KEY RESPONSIBILITIES:
  • Provides first-level support to the Help Desk and assists with monitoring the IT ticket queue by handling requests or distributing specific issues to the appropriate team member or external vendor as required
  • Assists staff and students with both hardware and software issues on a one-to-one basis
  • Supports the day-to-day management of the Junior School campus technology equipment in collaboration with the Director of Technology and the Middle & Senior School campus Help Desk Support
  • Sets-up and tears down AV equipment as required for various events at the School
  • Responsible for the management of all store-room equipment, preparing equipment for teachers as needed, ensuring batteries are charged, etc.
  • Ensures that the Equipment Database is kept up-to-date with all new acquisitions, deployment and repair/maintenance status of equipment in use at the Junior School
  • Supports all extra-curricular events that involve the use of technology, including after-hours events/programs at the Junior School
  • Participates as a member of the larger LIT Department to assist with technology-related tasks such as Open the Box events, preparing images for the next school year etc.
  • May be called upon to support the Middle & Senior School campus from time to time


QUALIFICATIONS AND SKILLS:
  • Post secondary education in a related field and 1 year of experience in a similar role
  • Has expert knowledge of Google Workspace, voice systems (Cisco and VoIP), Microsoft 365 and Mac operating systems
  • Has the ability to manage multiple projects and deadlines and adjust priorities accordingly
  • Exceptional ability to collaborate and provide technical and problem solving support to students and staff
  • Strong organizational and time management skills
  • Excellent written, communication and customer service skills
  • Demonstrates strong troubleshooting techniques and problem-solving skills with a focus on creative resolution and continuous improvement
  • Displays a high degree of confidentiality when handling sensitive information
  • Ability to work independently and on various tasks simultaneously in a fast-paced environment under tight deadlines
  • A proactive team player who is flexible and self-motivated with a “How can I help?” attitude


THE YORK SCHOOL'S CORE COMPETENCIES:
  • Flexibility & Adaptability
  • Breadth of Contribution
  • Relationship Focused
  • Service Orientation
  • Communication & Collaboration Inclusivity

  • Integrity & Trust

WORKING REQUIREMENTS:
  • TYS Campus, Toronto Ontario
  • Occasional early morning or evening work required
  • Occasional lifting (approximately 10kg), servicing equipment using hand tools and working in confined spaces

JOIN OUR COMMUNITY:
Employees at The York School are inquiring, knowledgeable, caring and engaged citizens of the world. Leaders in their field, they are collaborative, open to change and committed to improving lives through education. We are committed to professional development, and provide a competitive compensation, Registered Retirement Savings Plan (RRSP) and benefit package to our employees.

At The York School, we are committed to providing and maintaining a safe school environment for all. Consistent with this commitment, the school has established a COVID-19 Vaccination Policy which requires all employees and students to be vaccinated from COVID-19. Exemption to this policy is based on medical condition. In addition, employees must provide a satisfactory vulnerable sector screening as a condition of employment.

THE YORK SCHOOL VALUES DIVERSITY:
At The York School, our mission is to develop inquiring, knowledgeable and caring young people who are engaged citizens of the world. As such, we are an equal opportunity employer and encourage all qualified candidates to apply. We are committed to employment equity and diversity in the workplace. The York School will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. If you require accommodation during the interview process, please contact Human Resources by email at humanresources@yorkschool.com or by phone at 416- 926-1325.

HOW TO APPLY:
All qualified candidates are encouraged to apply here by submitting their application by May 12, 2023.

We thank all candidates for their applications; however, only those selected for an interview will be contacted.

Apply Here

About The York School

CEO: Struan Robertson
Revenue: $25 to $50 million (USD)
Size: 51 to 200 Employees
Type: School / School District
Website: https://www.yorkschool.com
Year Founded: 1965