Job IT Manager in Brampton

Walk into a new position with Dynacare as one of our Team Lead, IT Field Service. At Dynacare, our values are the core of who we are and our beliefs. They inspire us to be our best every day. Join this full-time opportunity and be a part of a transformative team. This is a permanent full-time position; hybrid role working Monday -Friday 9AM-5PM.

Dynacare is committed to supporting all employees to elevate their skills and grow throughout their time with us. We here at Dynacare thrive on building diversity and inclusion. We want everyone who joins in to feel part of our team and community.

Please apply today if you are passionate about supporting healthy lives with commitment and care. Let us open the door to your new and exciting career journey with us at Dynacare.

Internal application must be received no later than May 2. 2023

You will contribute by:

• Lead a team of IT Field Service Technicians, providing guidance and support as needed
• Prioritize and assign work to team members, ensuring that technical issues are resolved in a timely and effective manner
• Monitor and analyze team performance to identify areas for improvement and implement solutions as needed
• Build and maintain strong relationships with internal and external customers, ensuring that their needs are met, and their concerns are addressed in a timely and professional manner
• Develop and maintain standard operating procedures (SOPs) for the team to ensure consistency and efficiency in the delivery of technical support services
• Manage the team's equipment inventory and ensure that all equipment is maintained in good working condition
• Develop and implement training programs for the team to ensure that they have the knowledge and skills necessary to provide effective technical support
• Support key projects and initiatives across the organization
• Ensure compliance with all applicable policies, procedures, and regulations related to IT field service operations
• Communicate regularly with other IT teams, stakeholders, and leadership to keep them informed of team activities and identify opportunities for collaboration and process improvement.

Qualifications and Competencies you will bring:

• Bachelor's degree in related field or at least 5 years of experience in IT field service or technical support, including experience leading a team of technical professionals
• Excellent customer service skills and the ability to build and maintain strong relationships with internal and external customers
• Strong technical knowledge of computer hardware, software, and networking systems
• Strong leadership and team management skills, with the ability to motivate and guide team members to achieve high performance
• Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders
• Strong problem-solving skills, with the ability to quickly and effectively resolve technical issues
• Experience developing and implementing standard operating procedures (SOPs) and training programs
• Familiarity with ITIL or other IT service management frameworks is a plus.

Skills and Abilities

Technical Skills

• Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships
• Ability to lead the life cycle management of solutions/services (inception, care and feeding, retirement).
• Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability and prioritization skills.
• Strong understanding of technology and how it works.

Social Process Skills

• Ability to work on their own as well as a part of a team.
• Ability to react to events decisively and effectively until resolution including problem analysis.
• Solid written and verbal communication skills are essential. Ability to communicate well with others and engage in technical conversations.
• Ability to handle conflict and conflict resolution.
• Ability to facilitate process buy-in from staff.
• Ability to design and implement innovative solutions by interacting with other team members.
• Ability to manage the occasional stress that comes with coordinating multiple high priority problem resolution and service demands.

I make a difference in people’s lives. I am a caring, collaborative team player passionate about quality and continuous improvement.

• Caring- I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
• Collaborative Team Player- I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment and can easily manage multiple priorities.
• Passion for Quality and Continuous Improvement- I want to learn and solve problems. I am detailed oriented, adaptable, and find ways to improve things.

Dynacare has been a “Top Employer” for many years, and there is a reason why. We are a great place to work.

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare is committed to doing our part to protect our team, our clients and our communities against the spread of COVID-19. Please note that it is a requirement for this role that the individual be fully vaccinated*, unless an exemption under the applicable provincial human rights legislation applies. Proof of full vaccination will be required to be submitted to our third-party services provider for verification purposes.

• “Fully vaccinated” is defined as two doses of a Health Canada approved COVID-19 vaccine, plus 14 days after the second dose.