Job IT Support Analyst in Edmonton

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Job IT Support Analyst in Edmonton>

The Kenan Advantage Group “KAG” is North America's largest independent fuels delivery and bulk liquids carrier. At KAG, we pride ourselves on providing the safest and highest quality service to our customers by delivering every load on time, without incident. Our team members help us achieve our Vision of revolutionizing transportation and logistics within the liquid bulk industry through our national scale, advanced technology and an uncompromising commitment to be the employer of choice.
Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling, Kentrax Transport, and Valley West Transport – KAG Canada! If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!
Reporting to the IT Support Team Lead, the IT Support Analyst is responsible for front-line support and troubleshooting of issues including initial support for desktops, notebooks, phones, software applications, networks, and printing.

What you bring:
  • Exceptional communication and customer service skills
  • Minimum of 2 years of experience in a similar role
  • Requires related industry certificates and/or a tech school diploma
  • Comfortable working in a fast-paced environment, able to work independently

What’s in it for you:
  • Competitive compensation and immediate company paid benefit plan for you and your family
  • The opportunity to work with a leader in the industry
  • Opportunities to grow and fulfill your self-development goals
  • Continuous learning opportunities to enhance your career
  • Working with a fun team that maintains a family like atmosphere
  • We offer a wide range of other employee programs and incentives including a matched RRSP/DPSP, annual bonus opportunities as well as a scholarship program for children of employees
  • We have an uncompromising commitment to safety and lead by example every day through actively caring about one another
  • We are actively promoting work life balance and offer flexible work solutions to meet your family’s needs
About the position:
  • We are expanding our team with 2 new candidates for this role with 3 possible shifts:
    • 4x10HR – W,Th,F,Sa (work from home possible on Sa)
    • 4x10HR – Su,M,Tu,W (work from home possible on Su)
    • 4x10HR – M,Tu,Th,F
  • End user support for desktops and notebooks, phones (mobile & Microsoft Teams phones), software applications, networking, and printing
  • Record and document all issues in the IT service desk, and create end user self-service ‘solutions’ for re-occurring issues
  • Diagnose and repair desktop and notebook pc hardware
  • Maintain and develop desktop and notebook images with Endpoint Central
  • Maintain the IT asset inventory, ensuring all movements of IT equipment are noted
  • Maintain, diagnose, and trouble-shoot shop diagnostic notebooks, ensuring all PPE (safety glasses & reflective vests) are worn when in truck shops or yards
  • Maintain an accurate list of shop diagnostic notebooks, adapters, and software licenses for Premium Tech Tool, Cummins Insite, Paccar Davies Tools, Meritor Wabco
  • Work with other IT team members to diagnose and document system reliability or performance issues
  • Update the IT team with projects, new/ongoing issues, and related IT trends
  • On-call support scheduled and shared with other members of the IT team
  • Occasional travel to KAG Canada sites across Canada for onsite work
  • Other duties as required.

Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.

Remember, Refer and Earn! External applicants should apply online on the Career Opportunities page found under the Join Our Team link at www.kagcanada.ca. Applicants in consideration will adhere to a company paid drug test and criminal record search.

We love diversity! KAG Canada is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted.

Apply Here

About Westcan Bulk Transport

CEO: Grant Mitchell
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: https://kagcanada.ca/
Year Founded: 1964