receptionist

The Robert C. Byrd Clinic, on the campus of the West Virginia School of Osteopathic Medicine, is seeking a full-time Medical Receptionist for our behavioral health department to function as an integral member of the behavioral health interdisciplinary care team in providing the highest quality of care to patients.

Position Purpose:

Provide friendly and helpful customer service by serving as the first point of contact for patients. Accurately collect important patient information and serve as a helpful resource to patients.

Position Qualifications:

High school diploma or equivalent required. Excellent computer skills required. Knowledge of medical terminology preferred. Strong communication skills required. Desire to work with the behavioral health community.

Experience:

One year of receptionist experience in a medical setting preferred. Behavioral health experience ideal.

Licenses/Certifications: None

Reports to: Director of Revenue Cycle

Supervises: Non-supervisory

Job Requirements:

• Greet and register patients for medical appointments in a welcoming and professional manner.
• Accurately and discreetly maintain patient accounts by obtaining, recording, and updating patient’s personal information (including DOB, address, and phone number).
• Collect, scan, and enter insurance information; verify insurance information with every visit.
• Collect patient co-pays and payments on account balances; work with the business office to collect back balances and or resolve billing issues if/when necessary.
• Verify HIPAA privacy forms with every visit; update expired forms.
• Schedule/reschedule patient appointments in accordance with established procedures and provider preferences.
• Complete end of day tasks including printing the daily journal and accurately balancing it with collections and securing collections in the lock box.
• Document failed appointments in accordance with established procedures.
• Answer and receive transferred phone calls.
• Process cases in Athena.
• Process bucket tasks in Athena.
• Distribute mail to physicians and nursing staff.
• Manage multiple priorities while maintaining accuracy and attention to detail.
• Communicate with patients who may be experiencing mental health difficulties. Successfully manage patients and families in stressful or potentially crisis situations.
• Ability to maintain complete confidentiality of all medical records and all other pertinent information according to HIPAA guidelines.
• Performs other duties as assigned.

Job descriptions are not intended and do not create employment contracts. RCBC maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. All job descriptions have been reviewed in an attempt to illustrate the jobs functions and basic duties, in addition to ‘peripheral tasks’ or that could generally be considered ‘other duties as assigned.’ In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, experiences, qualifications, knowledge, skills and abilities have been determined to illustrate the minimal standards required to successfully perform the position.

The Robert C. Byrd Clinic (RCBC) is a multi-specialty group that NCQA (National Committee for Quality Assurance) has designated as a Level 3 Patient Centered Medical Home. RCBC, located in historic Lewisburg, WV, offers Quality Healthcare…Close to Home.

We are located on the campus of the West Virginia School of Osteopathic Medicine (WVSOM). As a comprehensive not-for-profit health care organization, we are committed to providing quality primary health care to the residents of the greater Greenbrier Valley and surrounding areas. In addition to serving the local communities, RCBC serves as a primary clinical training site for WVSOM students, interns, and residents. We offer a wide range of primary care services, including medical acupuncture, diabetic education, acute care, family medicine, psychology, internal medicine, osteopathic manipulative medicine, pediatric medicine, proctology, mental health, and x-ray.

Employment at RCBC is contingent upon the timely and successful completion of a post-offer drug screen, U.S. Citizenship and Immigration Service’s I-9 form, and background investigation including but not limited to whether you have been sanctioned or excluded from participating in any Medicare, Medicaid, or other government-funded programs. RCBC is an Equal Opportunity Employer.