receptionist

Description:

SUMMARY OF RESPONSIBILITIES

The position of Receptionist is responsible for relaying incoming telephone calls, answering Klara messages, and greeting visitors in a professional manner while performing various patient intake duties. Will float to other Central Arkansas ASCs as needed by management.

Requirements:

ESSENTIAL FUNCTIONS

(1) Consistently provides excellent patient service by maintaining the highest degree of courtesy, confidentiality, and professionalism, by, among other things, checking patients in timely and efficiently. Ensures that new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm appropriate pharmacy locations and address, and keep documents in an organized and secure manner. For follow-up visits, this position confirms demographic information and makes all necessary notations in the patient’s file with respect to contact information, addresses, and insurance providers.

(2) Greets all patients with enthusiasm and a smile upon entry and exit from PTCOA Imaging. Operates and answer multi-line telephone system, takes accurate messages, and transfers telephone calls to appropriate individuals in an efficient manner.

(3) Collects patient co-pays or payments on outstanding balances. As such, this position is responsible for conducting a daily accounting and balance of the cash drawer, processing credit card payments, posting payments to patient records, and maintaining a spreadsheet of all payments received and used in reconciling payments.

(4) Assists with patient scheduling and rescheduling.

(5) Provide coverage in Billing department.

(6) Checking and responding to all Imaging Klara messages within 30 minutes and closing all messages for the day by end of day.

(7) Clear all Billing Klara messages by end of day.

(8) Checking PAs 2 days before appointment.

(9) Checking CMS buckets and Printing Task buckets for each URL. Print primary claim forms with medical records, secondary claim forms with primary EOBs, tertiary claim forms with primary and secondary EOBs.

(10) Mailing all printed items to the correct insurance carrier.

(11) Work all returned mail. Identify and correct address and update each URL within PrognoCIS and resend the returned mail with the correct address.

(12) Responsible for checking printing tasks. Printing and mailing items that the AR team needs mailed out.

(13) Check and mail ASC tasks weekly.

(14) Check and mail PTCOA and Family Care tasks daily.

(15) Perform other related duties as assigned.

CORE COMPETENCIES

• Excellent oral and written communication skills
• Strong telephone communication skills
• High level of attention to detail
• Strong organization, filing, and time management skills
• Basic computer literacy and typing
• Patient focused

REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS

The position requires a high school diploma or educational equivalent. Two (2) years of prior general office experience is preferred. 1-2 years of medical billing experience.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

This is a full-time position. Days and hours of work are expected to include 7:00 a.m. to 4:00 p.m. (Monday through Thursday) 8:00am-12:00pm (Friday) or otherwise as assigned. Occasional overtime may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, and reaching. The incumbent may operate any or all of the following standard office equipment including but not limited to multi-line telephone system, postage mater, facsimile machines, calculator, photocopy machine, computer/printer, and coffee maker. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.