Job Management Consultant in Toronto

Incident Assessments – Interpreting events to assess their impact of Major incidents. Working with internal and vendor support to ensure that Notifications are delivered to the organization in accordance with the Enterprise Incident Management Process. Facilitation of calls in response to restoring service as per process with other technology partners who also have accountability to participate in incidents.

Leadership & Accountability – Function as the incident “Owner” for Major Incidents and has overall responsibility for the incident through its lifecycle. Accountable to ensure that all IT teams follow the incident management process for every incident. Manage, monitor and track all Potential and Actual Major incidents through the Technology Operations Enterprise Incident Management process. Accountable that incidents flow efficiently through the Incident process ensuring the incidents are resolved in a timely and consistent manner.

Communication & Collaboration – Ability to coordinate a large group of technical resources during Major Incidents and retain control of conference calls. Ability to understand customer needs and expectations to provide excellent service. Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner. You have the ability to interact with and influence people/groups of widely varying disciplines and backgrounds.

Analytical & Tech Savvy. You have a high-level understanding of various technologies. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You can demonstrate experience in: running Incidents in a large, complex enterprise environment; experience with IT process, related industry best practice frameworks and standards; you have a Bachelor's degree or equivalent degree in Computer Science, Engineering, or a related field. You also have minimum 4 years of experience in Enterprise Incident Management or similar role. Have the ability to multi-task and make sound judgments in a fast-paced, high stress environment. You have strong knowledge & experience of first and second level support; ability to manage multiple priorities concurrently; have the knowledge of ITIL foundation; and Microsoft application software (Word, Excel, Outlook, etc.)

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.