Job Non Title in Vancouver

Consumer Product Manufacturing
Your Opportunity at ARC’TERYX:
The Retail IS Support role performs installation, configuration, and troubleshooting to ensure the successful operation of our Retail IT hardware, software, operating systems, applications, networks, and peripherals across the Retail environment. You monitor the ticketing system and provide day-to-day technical support of the Retail IS environment to allow for optimal operation.
This role can be hired remote within Canada.
Meet Your Future Team:
The Retail IS team supports our retail stores and business and interacts with our Store employees and guests to ensure IT infrastructure is running smoothly. This team generates new ideas and technology that benefits our retail business to operate efficiently and more effectively. Our goal is to keep our retail store technology up-to-date and allow our retail team to focus on their daily routines.

If you were the Retail IS Support now, here are some of the core activities you would be doing:

    • Providing first-line technical support for all Arc’teryx Retail users and systems
    • Actively monitoring the retail ticketing system and respond in a timely manner, escalating tickets to the proper support channel as required
    • Installing new hardware and desktop software as required, including upgrades to existing software applications
    • Performing new user set-up for the windows and IOS systems
    • Trouble-shooting technical problems relating to desktop and POS(point of sales) hardware/software, operating systems, applications (MS Office, POS software, etc.), networks, and peripherals (Payment terminals, printers, scanners, barcode devices)
    • Performing functional and user system testing on new hardware and software products
    • Developing system reports and performing ad hoc data queries for management reporting purposes
    • Assisting with systems testing and implementation of application system modifications
    • Supporting the Manager, Retail IS in specific tasks and projects
    • Partnering with vendor support contacts to resolve technical problems with desktop computing equipment and software

Here are some of the things you could be working on in the future:

    • Testing and supporting the new technology and services coming to our retail stores
    • Identifying the root cause of our Retail IT issues and suggesting proper solutions
    • Assisting with Retail IS Projects including new store openings

Are you our next Retail IS Support?

    • You have 1-3 years of experience in a help desk/IT support role with a diploma in an IT related subject or equivalent business experience with appropriate certifications
    • You have access to a car or reliable transportation and are able to travel to our local stores as required
    • You have the ability to work, as required, after regular business hours and on weekends through an on-call rotation program to support our retail stores
    • You have ability to troubleshoot issues remotely using provided tools and are familiar with remote support applications (ex. TeamViewer, LogMeIn)
    • You have a basic understanding of network related technologies and terminologies (switches, routers, etc.)
    • You have a strong knowledge of hardware, OS and network implementation requirements, Microsoft Operating system (Windows Pro 7, 10), MS Office 2013, Office 365 and other application maintenance and support
    • You have strong communication skills and the ability to effectively explain concepts and processes to end-users
    • You have the ability to create basic deployment project plans, track progress and complex deployment projects through to completion
    • You consistently and properly document new processes and update existing documentation
    • You are open and able to participate in a rotating on-call schedule for 24/7 support
    • You are proactive in identifying the root cause of issues, seeking the best solutions with an unwavering commitment to do what is right
    • You remain highly flexible and adaptable when faced with ambiguity
    • You effectively balance autonomy and collaboration
    • You inspire breakthrough thinking and continuous improvement
    • Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values.
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together.

Apply Here

About Arc’teryx

CEO: Jon Hoerauf
Revenue: Unknown / Non-Applicable
Size: 501 to 1000 Employees
Type: Subsidiary or Business Segment
Website: www.arcteryx.com
Year Founded: 1989