Job Office Manager in Canmore
Front Office Supervisor
MTN HOUSE by Basecamp, Canmore
About Basecamp Property Management Ltd
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
MTN HOUSE by Basecamp will be a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE will have 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.
Why Work for Us?
- Western Canada's fastest-growing hospitality brand.
- Group health benefits plan (Dental, Vision, Paramedical, and more) – 75% covered by employer.
- Employee, Family and Friends discounted rates at all Basecamp Properties.
- Company paid staff events.
- A hands-on people focused Basecamp culture.
Position Overview
Under the supervision of the Front Office Manager, you will act as the team lead for the front office and assist with all aspects of the front office including Bell/valet operations.
Wage: $22-$23
Start Date: June 26th, 2023
Full-time/Permanent
Key Responsibilities
- Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
- In-person check-ins and checkouts of hotel guests.
- Work with the bell/Valet team to prepare for peak arrival periods and any special group requirements.
- Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
- Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
- Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
- Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
- Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.
Requirements
- 6 months to 1 year of previous supervisory experience in an elevated setting.
- Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
- Ability to prioritize, organize and give direction to team members as required.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems, especially in the absence of the front office manager.
- People forward mentality with a can-do attitude.
Job Type: Full-time
Salary: $22.00-$23.00 per hour
About Basecamp Property Management
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Public
Website: https://www.basecampresorts.com/
Year Founded: 2017
