Job Reservations Agent in Vancouver

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 13,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa.

The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and our guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

• Team rates from $59 per night
• 25% discount at our restaurants for up to 6 people
• ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• RRSP Matching for eligible employees
• HumanaCare free mental health support & counselling
• Employment milestone rewards
• Ongoing employee events, incentives and recognition
• Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)

We are currently considering candidates for the following position:

• Switchboard & Reservations Agent (F/T)

The successful candidate will work closely with the Front Office Manager in maintaining the highest standard of excellence in providing expedient, professional and courteous telephone service to our in-house guests and the general public, as well as with the Reservations Manager in supporting the Reservations function. Responsibilities will include (but not limited to): answer all incoming calls, provide pertinent information to callers and transfer calls to the appropriate sources as required; accurately record and deliver wake-up call requests; communicate with professional etiquette via radio; assist in processing reservations, modifications and cancellations from internal and external channels and be knowledgeable about packages and promotional options available.

Job Requirements

Excellent opportunity for an energetic, self-motivated, team-oriented individual, with minimum 1 year of customer service experience, preferably in a hospitality environment. Flexibility in shifts is essential as some nights, weekends and statutory holidays will be required. Candidate must have strong guest service, interpersonal and communication skills (both written and verbal); a friendly, professional telephone manner; the ability to prioritize and manage multiple tasks to meet deadlines in a fast-paced environment; the ability to effectively anticipate and handle concerns of guests and/or colleagues, or any other issues that may arise, with confidentiality and diplomacy; and computer proficiency with MS Word and Excel (OPERA/FIDELIO or similar is preferred).

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**