Job Sales Coordinator in Edmonton

Being the Sales Coordinator at Concord Hospitality hotels is an important role and can be a great transition for a seasoned desk clerk or an entry-level role to start your rewarding career in hotel sales. The ideal candidate is a service-oriented, motivated, passionate, and collaborative individual. A team player who has a keen eye and attention to detail. This individual will support and assist the Sales and Catering department in managing and maintaining, group and catering business. This position is designed to provide the highest level of customer satisfaction and support to external clients and internal partners. Serves as liaison between the Sales and Catering team members, the Event Management team, and other departments at the hotel. Concord believes in promotion from within and many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!

RESPONSIBILITIES: (include but not limited to)

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).

Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.

As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Prepare for, participate in, and report at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Benefits:

At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, a retirement program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Job Type: Full-time

Salary: $35,000-$44,900 per year

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back to the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and a Great Place to Work for Women!