Job Senior Analyst in Toronto

Come play a key role in fostering a positive and inclusive culture at Rogers. Our Human Resources department is committed to growing teams across the country that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. We are looking for Human Resource champions committed to improving employee productivity and engagement and who understand the impact of HR in influencing business results.

We believe in challenging work, rewarding opportunities, and giving back to make a positive impact for Canadians who need it most. When our team learns, grows, and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, let’s make your possible.

Are you up for the challenge and the fun? Consider the following opportunity:

We are currently seeking a Benefits and Pension Sr Analyst to join our delivery team. The ideal candidate will have significant experience in the area of health and welfare benefits and wealth accumulation administration; along with a strong working knowledge of workforce management, absence, and payroll. They will also have the ability to interact with employees and to use critical thinking skills to resolve complex problems.

What you will be doing:

• Responsible for execution and monitoring of benefits processes for plan administration within Oracle HCM and other vendor platforms
• Perform administrative functions for the delivery of benefits and wealth accumulation programs as required
• Follow standard operating procedures and best practices to perform daily tasks
• Generate ad hoc reports by running and or writing queries and analyze for accuracy
• Investigate and resolve escalated employee issues and communicate resolutions accordingly
• Work with internal team members and external vendors on day-to-day plan administration and projects where required
• Responsible for peer review audits of manual work and providing necessary feedback
• Responsible for quality assurance activities regarding data, integrations, and event processing
• Work with third-party providers to ensure seamless process delivery of programs
• Responsible for the documentation of requirements & creation/update of standard operating procedures
• Investigates service delivery issues & system defects, and formulates resolutions/recommendations for process improvements
• Responsible for acceptance testing per release schedule and/or as change requests are made
• Participate in Annual and Ad-hoc initiatives to support ongoing program administration
• Adhere to internal and external audit requirements

What you bring:

• Broad range of Benefits and Wealth Accumulation administration experience
• Experience working with Oracle HCM or similar HRIS/Benefits Administration/Payroll Technology platforms
• Experience working with a variety of Traditional and Flexible Benefit programs, fully insured and ASO
• Experience working with Defined Benefit and Defined Contribution Pension plans
• Experience working on large scale projects with responsibility of requirement building, testing, and process creation
• Experience participating in year end activities such as; Annual Re-enrollment, Over Age Verification, Rate Updates, and Renewal Data Analysis
• Ability to communicate and collaborate with internal team members and external stakeholders effectively
• Ability to resolve escalated employee issues and provide resolution in a timely manner
• Excellent verbal and written communication skills with the ability to communicate professionally, clearly and effectively with employees, business partners, and vendors
• Experience working in a case management system is preferred
• A team player who can also work independently
• Highly organized with the ability to multi-task while working on various priorities
• Excellent analytical, organizational, and problem-solving skills
• Comfortable with change and able to manage tight timelines in a fast-paced environment
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to analyze and compare data using multiple sources/reports within Excel
• 5+ years of Benefits and Wealth Accumulation administration experience in a high-volume benefits/payroll operation
• Bachelors Degree in Business Administration, Human Resources and/or related discipline
• Certified Employee Benefits Specialist (CEBS) and/or Retirement Plan Associate (RPA) certifications an asset

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: None
Posting Category/Function: Human Resources & Benefits
Requisition ID: 288506

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Corporate