Job Senior Clerk in Montreal
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.
Responsibilities
- Dispatch all emails sent by the Call Centre to relevant people.
- Answer all emails sent by the Call Centre.
- Handle customers’ needs addressed in person, by phone or by email.
- Reply to all Yuhu messaging communications (Verdun).
- Process complaints received by phone, via reception or rental agents, etc.
- Help customers with the Yuhu subscription or any related problem.
- Manage all contractors’ appointments, such as the screen repair contractor (requests, appointments, follow-ups).
- Open and close in-house maintenance requests.
- Open and close outsourced service requests.
- Enter various data.
- Send emergency memos via Yuhu and in person (water service interruption, etc.).
- Ensure the quality of all the company’s services and a good communication with the staff and customers.
- Carry out research, follow-up on emergency memos, review jobs’ history and all previous communications, speak with customers or the staff about any situation to better understand the problem and to find a solution with leaders.
- Perform any related task as per the leader’s request.
Experience and Educational Requirements
- 5 years of administrative experience
- Diploma of college studies or equivalent experience
- Accounting and/or business courses
- Advanced knowledge of Word & Excel software
- Bilingual (French and English, both spoken and written)
- Awareness of the importance of offering quality customer service
- Professional approach
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.
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Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life!
Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.
We hope these values speak to you as they speak so meaningfully to us!
As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.
Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.
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Diversity, Equity and Inclusion Commitment Statement
We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.
Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.
We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.
About Boardwalk
CEO: Sam Kolias
Revenue: $100 to $500 million (USD)
Size: 501 to 1000 Employees
Type: Company - Public
Website: www.bwalk.com
Year Founded: 1984
