Job Senior Front Desk Clerk in Vancouver
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
- Discounted lodging accommodations at Hyatt worldwide
- Discounts on food and beverage
- Discounted transit passes
- Wellbeing programs
- Recognition programs
- Tuition reimbursement
- Excellent training and professional development
Senior Front Office Hosts are responsible for the onboarding and training of new Front Office Hosts. This senior role is expected to provide regular feedback and works in conjunction with management to improve the Front Office team’s workflow and production. This position is also responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Senior Front Office Host.
This position will be scheduled based on business needs. Interested candidates must be available for all shifts especially afternoons and evenings (2:30pm to 11:00pm), must be available to work weekends, holidays and occasional graveyard shifts.
Starting wage is at $21.08 per hour, after 6 months, wage is $24.59 per hour, after 1 year, wage is $28.10 per hour.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
You're more than welcome.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Qualifications
Qualifications
- Must have at least 2 years Front Desk experience, preferably in a hotel/hospitality environment
- Must have a true desire to satisfy the needs of others in a fast paced environment
- Must possess refined and professional verbal and written communication skills
- Must be able to multi-task, prioritize effectively, and be very detail oriented
- Previous experience in Opera property management system is an asset
- Must have previous cash handling experience
- Knowledge of basic math skills required
- Must have proven experience in making quick and efficient decisions
- Must be able to interact with a diverse group of individuals
- Must have ability to upsell – previous experience is an asset
- Knowledge of a second language is an asset
Physical Aspects of Position (include but are not limited to):
- Constant standing throughout shift
- Constant writing, typing and computing throughout shift
- Frequent walking throughout the shift
- Occasional kneeling, pushing, pulling and lifting
- Occasional ascending or descending stairs and ramps
About Hyatt
CEO: Mark S. Hoplamazian
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.hyatt.com
Year Founded: 1957
