Job Service Administrator in Burnaby

Division: Trotter & Morton Facility Services Inc. BC

Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire hard-working and committed individuals who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. We are currently looking for a Service Administrator to join our team in Burnaby, BC!

The Service Administrator will provide clerical staff support to the operations and accounting teams to assure a smooth, timely flow of materials and paperwork. They will act as a front-line liaison for dispatch, operations, accounting, sales and the customer to provide the highest quality service.

What's in it for you

• Competitive salary
• Minimum 3 weeks’ paid vacation
• Extensive benefit plan
• RRSP Matching
• Professional development and training resources
• Inclusive and engaging work environment
• Fun company events and barbeques

Roles and Responsibilities

• Administrative duties: data entry, filing
• Create on-site start up binders
• Answering customer calls, emails, and inquiries
• Act as a front-line liaison between the dispatcher, all department staff and customers to provide the highest quality service
• Support Dispatching team and help dispatch when needed
• Assist sales team to create CARE system and complete CARE calls every month
• Attend monthly C.A.R.E. meetings
• Assist with monthly reports
• Audit service reports
• Assist with the tasks and requirements necessary from Service Coordinator, Business Systems, Sales, and Managers as needed
• Preparing reports for customers i.e: complete building services such as in suite filter replacements
• Log and route all Linc Recommended Repairs to appropriate parties
• Other duties as required

Required Skills

• Solid organizational skills
• Ability to multitask
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to problem solve
• Must work well with others and have the willingness to learn and be a Team Player

Required Experience

• Strong computer competency, especially in the Microsoft Office Suite
• Heating, Ventilation and Air Conditioning (HVAC) knowledge would be an asset, but not required
• High School Diploma or equivalent
• Minimum 1 year experience in an administrative role

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.