Job Service Coordinator in Canada
Janssen Pharmaceutical companies of Johnson & Johnson
Immunology BioAdvance Patient Support Program Coordinator – Contract Role, Atlantic Canada
At Janssen, we are dedicated to addressing and solving some of the most important unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases and vaccines, metabolic and chronic diseases, and women’s health. Driven by our commitment to patients, we bring innovative products, services, and solutions to people throughout the world. Janssen Inc. is a member of the Janssen Pharmaceutical Companies of Johnson & Johnson. Please visit www.janssen.ca for more information.
Currently seeking a self-motivated healthcare professional with a passion for patient care to assume the contract role of Patient Support Program Coordinator.
This contract position (with renewable term) will be a work from home position in which you provide various independent services including being the primary point of contact when liaising with key stakeholders of the Patient Support Program, including physicians, nurses, pharmacists, Program clinics, home service providers, private insurers, etc.
As the Patient Support Program operates between 9:00 am and 5:00 pm, Monday to Friday; flexibility and availability of services during these times will be required.
Services will include:
· Facilitating enrollment of new patients to the Patient Support Program by obtaining referrals from prescribing physicians and collecting all pertinent information from the patient
· Ensuring patient access (reimbursement) for the prescribed therapy as soon as possible by completing and submitting all necessary private insurance forms
· Providing progress updates and timely follow ups to physicians regarding all respective patients
· Building trusting relationships with patients and their caregivers
· Maintaining a professional level of verbal and written communication with all involved parties
· Addressing and supporting issue resolution in a timely fashion
· Maintaining detailed patient charts
· Ensuring availability to participate in ongoing training, meetings with physicians, and education sessions as directed by the Regional Manager
The successful service provider will possess the following:
· Registered health care professional with certification from a Canadian Regulated Health Professions College (e.g., Nurse, Pharmacist, etc.)
· Proficiency with various technologies including but not limited to Microsoft Office, Outlook, and Web-based tools
· Excellent verbal and written communication skills, and the proven ability to interact effectively with patients, health care professionals, and others within the care team
· The ability to work independently and remotely with broader team members, seeking support as required
· Exceptional relationship management and customer service skills (e.g., customer-focused, flexible, adaptable to change and the ability to work collaboratively with patients, physicians, and nurses)
· Problem solving skills with the ability to mediate and negotiate the resolution of conflicts
· Strong attention to detail and organizational skills
· Data analysis skills preferred
· Bilingualism would be an asset
While the position is a work from home role it is considered to be an Atlantic Provinces based position. Only candidates residing in the Atlantic Provinces will be considered.
Please reply with a resume and cover letter to Stephanie DeBodt at sdebodt@its.jnj.com
We thank all applicants who apply, however only those selected for an interview will be contacted.
Job Type: Permanent
Salary: $80,000.00-$110,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Atlantic, NS: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
About Johnson & Johnson
CEO: Joaquin Duato
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.jnj.com
Year Founded: 1887
