Job Service Coordinator in Whitefish

Legend Boats is a premier boat dealership that is committed to providing exceptional customer service and satisfaction. We are currently seeking a highly motivated Service Coordinator to join our team. The Service Coordinator will play a crucial role in ensuring that our customers receive timely and high-quality service for their boats. We are looking for someone who is self-motivated, has a strong initiative, and is passionate about providing excellent service to our customers. If you have a proven track record of coordinating service requests, managing schedules, and communicating effectively with customers and service technicians, we encourage you to apply for this exciting opportunity.

The ideal candidate is:

• Customer Focused with a proven track record of providing exceptional service
• Organized and detail oriented, with excellent time management skills and the ability to prioritize tasks effectively
• Proactive at problem solving, and can anticipate issues and take the initiative to address them independently
• Excellent at communication, comfortable working in a fast paced environment and is passionate about providing the highest level of service

What You’ll Love About Us:

• Great Company Culture! Legend Boats is a family-run business and we treat it that way. Our company culture encourages everyone to help others by “creating memories”
• We live our Core Values! Boating and the Marine Lifestyle are awesome, you know it, we know it, everyone who comes to visit us knows it! This is why we work towards having fun everyday (never at the expense of production or customer satisfaction of course).
• Legend University! Legend Boats is committed to the development and potential of all employees. We have a large workforce and many career options that can provide advantages for growth opportunities and new skills training.
• Genuine work life balance! 2 weeks paid vacation, 9 paid holidays, PLUS take advantage of our Flexible Vacation plans for more planned time off.
• Health Benefits! After 6 months of employment, you will be eligible for our Medical, Dental and Travel Insurance!
• Company Paid Life and Disability Insurance benefits after 6 months employment!
• Prepare for the Future! Our Pension plan includes a company match up to 3%.
• Live the Legend Program! You will be able to borrow a Legend Boat package during the boating season whether it is a day, a weekend or a week’s vacation!
• Our Team prioritizes having fun! From Semi annual paid fun staff appreciation days to holiday celebrations to annual Health Challenges with monetary rewards and so much more!

Some qualities that will make you thrive in this role:

• Strong Communication Skills - In this role you will be the primary point of contact for customers and service technicians. You must have excellent communication skills, both verbal and written, to ensure that everyone is on the same page and that all service requirements are handled efficiently.
• Exceptional Organizational Skills - Coordinating service requests, managing schedules, and ensuring that all necessary parts and equipment are available requires the ability to prioritize and manage competing priorities while staying focused on customers needs.
• Strong Initiative - The role of a Service Coordinator requires someone who is self motivated and can take the initiative to solve problems and make decisions independently. You should be able to anticipate potential issues, be proactive in addressing them, and take ownership of any challenges that arise.
• Attention to Detail - Paying attention to the small details is critical for ensuring that all service requests are handled correctly and that customers receive the highest quality of service possible.
• Customer Service Oriented - At the heart of the role is a commitment to providing excellent customer service. You must be passionate about helping customers and be willing to go above and beyond to meet their needs.

In this role, some of what you will be responsible for:

• Coordinate and monitor the workflow into the shop
• Update and input retail, service, appraisals, and trade-in ERPs into the Rigger Schedule
• Assist the Parts Coordinator in monitoring and tracking inventory and shipment shortages and discrepancies
• Monitor and track inter-department labor charges as well as the salesperson/service advisor giveaways
• Provide back-up for the Service Advisor team when required
• Interpret work orders, clarify instructions and provide directions to various roles within the service department
• Control the workflow to ensure promise times are met
• Maintain an open inter-department communication flow between peers
• Provide assistance in backup duties and administrative tasks

Salary: $23-$26 hourly plus the opportunity to earn bonuses! (based on experience and skill sets)