Job Service Desk Analyst in Toronto
remote
Toronto, Ontario, Canada .
full-time . April 27, 2023
Toronto, Ontario, Canada .
full-time . April 27, 2023
Description
Who we are
We are MARZ, an AI-enabled VFX company on a mission to democratize VFX.
We make producing premium TV fast and easy, using a combination of proprietary AI software, TV-specific production operations, GPU clusters and world-class talent spanning diverse industries.
We launched in 2018, and have had the privilege of working on over 100 premium TV projects to date, such as Moon Knight (Marvel), The Umbrella Academy S3 (Netflix), WandaVision (Marvel), Ms. Marvel (Marvel), The Flight Attendant (HBO Max), Invasion (Apple TV+), Wednesday (Netflix), Carnival Row (Amazon Prime Video), Spiderman: No Way Home (Marvel), Being the Ricardo’s (Amazon Prime Video) and many more!
Who we need
We are looking to add a talented Service Desk Analyst to our dynamic, growing, and passionate Technology team. Some of the responsibilities will include:
Act as the first point of contact for technical support requests from employees.- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems, including coding in Python.
- Complete assigned tasks carefully and thoroughly while giving continuous updates.
- Coordinate with the Imaging, Pipeline and IT teams as required.
- Performing basic data entry as required.
- Perform all other assigned tasks with efficiency.
What you bring
We are looking for a Service Desk Analyst with the following experience and skills:
1+ year(s) of experience working in customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).- 1+ year(s) of experience working in a Technology-oriented industry/company
- 1+ year(s) of experience working with Python
- Experience with JSM or a similar related tool
- Excellent organizational skills and project management.
- Strong analytical and problem-solving abilities
- Strong verbal and written communication skills
- Ability to prioritize, meet the deadlines and adapt to changes
- Experience working with G Suite (Docs, Spreadsheets, Gmail, etc.)
- Excellent time management skills
- ITIL Foundations certification required
- CompTIA+ certification is considered an asset
- HDI-CSR certification is considered an asset
- Experience with VFX pipelines is considered an asset
What happens next
After we receive your application, it will be reviewed by the Talent Acquisition team and the Hiring Manager. We will then invite successful candidates to a Technical Interview (~60 mins) with the Hiring Manager. All interviews are conducted via Google Meet. This process is subject to change at any time, but will follow as close to the above as possible at all times.
At MARZ, we are an equal opportunity employer that values diversity and does not discriminate on any protected characteristic as defined by applicable law. We are committed to providing reasonable employment accommodations as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
We will also look to provide reasonable accommodations as required for applicants to participate in the application and interview processes. Please let us know if you require any accommodation(s). We can be reached via email at jobs@marzvfx.com, via the Contact Us page on our company website, or via phone at +1 (416) 840-5556. Please note that we cannot accept general applications via any of these contact methods; they are specifically for providing support and/or accommodations to those who require such assistance.
About MARZ
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Unknown
Website: https://monstersaliensrobotszombies.com/
Year Founded: 2018
