Job Service Representative in Mississauga

ClaimsPro LP Claims Service Representative -Data Entry - In Office, Full-Time, (Mississauga, ON)

• Be able to attend office in Mississauga, Monday-Friday, from 8AM-8PM (7.5. hour shifts will be scheduled within this time frame)
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Update Insurer Email
• Data entry. Accurately enter data into system in a timely manner.
• Contact Insurer's to clarify missing information.
• Other duties as assigned

Education, knowledge and experience required

• Post-secondary education
• 1+ year of previous experience in an administrative/customer service role performing data entry is preferred
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process