Job Summer Front Desk Agent in Waterton Park

What will be your daily pursuit?: What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person.

• Assists guests with elevator, and luggage as needed

• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Manages multiple software systems that communicate with various departments to ensure operational needs
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments

• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Listen to guest concerns and resolve issues to the best of your ability.
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
• Offer assistance to guests and teammates where needed
• A utility player who can complete a variety of job duties

• Perform other duties as requested by management
• Assists with night audit coverage as needed

What skills and experience do you need for this job?:

• Previous Front Desk experience strongly preferred
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team

• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• An active listener and the ability to tell stories to guests

• Ability to work in a fast-paced environment managing multiple tasks at once
• Ability to anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Helpful and friendly, willing to go the extra mile

• Relaxed, flexible and able to handle a few curve balls
• Ready for an adventurous summer!
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready to have fun!

What will your work environment be like?:

• Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.